Loss of Email - F010762348
Resolved
Hi,
We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully re...
Forum Discussion
I am still missing my email history. When is this going to get fixed ?
This is a question I want answered but Virgin are not providing any information. All of my personal and important emails are missing and I want them retrieved.
Mine too - being advised it is an IMAP synch issue ??? hoping to get them back - very disappointed at lack of information and updates Virgin team!
I agree. We need to know.
I have 14 days to cancel an 18m contract with VM and I am considering doing just that because of the hassle I have had this week. VM may think e-mail is not important to its business but if I could easily switch my e-mail address to another provider, I would and it would give me greater flexibility over my broadband provider.
Maybe OFCOM or OFTEL or whoever regulates e-mails should look into this mess.
ahrbee wrote:I agree. We need to know.
I have 14 days to cancel an 18m contract with VM and I am considering doing just that because of the hassle I have had this week. VM may think e-mail is not important to its business but if I could easily switch my e-mail address to another provider, I would and it would give me greater flexibility over my broadband provider.
Maybe OFCOM or OFTEL or whoever regulates e-mails should look into this mess.
There is nothing preventing you from creating a new email address with, say Microsoft (@outlook.com) or Google (@gmail.com), right now and start the process of notifying all of your existing contacts of the new address. That way at any point in the future, you could change broadband suppliers and your email address would still work as it wouldn’t be ‘tied’ to the internet provider.
Hi all,
We apologise again to those individuals who have been experiencing issues with their email services since Monday. Our teams are continuing to work on restoring all users' access as a priority and we will do this as soon as possible.
You can refer to this thread for further updates.
Thanks,
Zach - The thread says the same old thing. We need more than just 'we are sorry and we are working on it'. Is it ever going to work properly again? If so, when? VM may hide behind its T&Cs but it has a responsibility to deliver what we pay for. That includes the e-mail service.
My wife and I are now seeing weird e-mail experience. The mail app on her Samsung mobile does not recognise our secondary account at all. We have put in correct passwords that work for my iMac and iPhone but her mobile cannot access the account. Her laptop can but not the mobile which, like mine, was recently switched to O2.
In addition, a test e-mail sent from my primary account to our secondary account arrived in her inbox on her laptop but not in the inbox in either of my iMac or iPhone. I have also noticed the last couple of days that our broadband has stopped working, requiring a hub re-boot twice. This is another element of the unusually bad and unacceptable service we are getting.
