Loss of Email - F010762348

Thanks for confirming 😊

Just to check, was the delete option only being given when logging on via webmail here?

Let us know.

Regards

Nathan

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pippy72 wrote:

The thing is there is no issue with email because mine is working fine.

Just can't seem to find away of resetting her password connected to the email account to be able to  put in the email settings on her email app.

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Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

VM have recently changed the log in requirements for accessing VM Mail via third party apps.

If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management