Red light on hub

Question

I have a solid red light on my virgin media hub 3 for over 6 months. (The hub is over 8 years old I believe) I’ve also been having issues with my WiFi dropping on a regular basis. I have connected virgin media and I have done a reset of the wifi router recently and have taken out the wires and plugged them in again. They sent me out a new power lead as they said this would resolve the issue, Unfortunately the red light is still coming up as a solid light light and the internet drips out on my devices from time to time.&nbsp;

Molly_T · Answer

Hi gabinska 👋 welcome back to the community forum! Thanks for joining the thread to let us know about these issues with your Hub.&nbsp;
Sorry to hear the concerns! We will be able to help with this don't worry. If you can please keep an eye on your Inbox in the top right corner of the page, I will send you a PM to confirm a few details and offer further support.&nbsp;We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞

Tudor · Answer

Do a pin-hole reset and if the red LED persists then the hub will be replaced.&nbsp;

Craigfriz · Answer

Have tried that.Still solid red

Alby41 · Answer

I believe VM are swapping H3s for H5s .. a straight swap .. I swapped mine and the difference is noticeable .. ring 150 after 0800 hrs .. you have had your moneys worth out of that H3 .. 8 yrs old .. 6 months iffy appearance .. good luck

Adduxi · Answer

The red LED on a Hub 3 is the overheating warning.&nbsp; If this is faulty, i.e. on when it should be off, then the Hub needs replaced as it's a risk.&nbsp; If you wait here a day or two a VM Mod will pick this up and discuss with you directly.

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Red light on hub

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