My hub 3 is showing a red power light instead of the usual white power light. It is solid red but the hub is not overheating and is kept in open space there is a a drop out in wifi connection on all ...
A warm welcome to our Community Forum Tr4hman and sorry to hear about your Hub light showing red. I've had a look at your details using the information we have on here and can see that everything is okay on our side. However as you've mentioned that the power light is on a solid red, we'll get a replacement Hub sent out to you as it's not normal.
I've arranged for a replacement to be sent out and it should arrive within 5 days and it may pop up on your online account. Please activate it and let us know how it goes.
Hi I also have the red light have rebooted tried everything else tried phoning support for a replacement but was diffucult to understand the operator was also promised a call back after 24 hrs and not heard back ive posted here hoping you will help
Thanks for coming back to me over private message dazel1.
I've been able to book in an engineer appointment for you.
For details of the time and date of the appointment, and if you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
Like many others on here, I also have a hub 3 with a constant red light. I have tried all the usual suggestions of switching off overnight to cool down, a push button reset as well as ensuring the hub is in the open and not blocked in any way.
Is there any way of getting help through this forum?
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It is solid red but the hub is not overheating and is kept in open space there is a a drop out in wifi connection on all ...","body@stringLength":"233","rawBody":"
My hub 3 is showing a red power light instead of the usual white power light. It is solid red but the hub is not overheating and is kept in open space there is a a drop out in wifi connection on all devices through out the day
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Thanks for coming back to me over private message dazel1.
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I've been able to book in an engineer appointment for you.
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For details of the time and date of the appointment, and if you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
","body@stringLength":"552","rawBody":"
Thanks for coming back to me over private message .
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I've been able to book in an engineer appointment for you.
\n
\n
For details of the time and date of the appointment, and if you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
A warm welcome to our Community Forum Tr4hman and sorry to hear about your Hub light showing red. I've had a look at your details using the information we have on here and can see that everything is okay on our side. However as you've mentioned that the power light is on a solid red, we'll get a replacement Hub sent out to you as it's not normal.
\n\n
\n\n
I've arranged for a replacement to be sent out and it should arrive within 5 days and it may pop up on your online account. Please activate it and let us know how it goes.
A warm welcome to our Community Forum Tr4hman and sorry to hear about your Hub light showing red. I've had a look at your details using the information we have on here and can see that everything is okay on our side. However as you've mentioned that the power light is on a solid red, we'll get a replacement Hub sent out to you as it's not normal.
\n\n
\n\n
I've arranged for a replacement to be sent out and it should arrive within 5 days and it may pop up on your online account. Please activate it and let us know how it goes.
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Thanks,
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Lisa
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Hi I also have the red light have rebooted tried everything else tried phoning support for a replacement but was diffucult to understand the operator was also promised a call back after 24 hrs and not heard back ive posted here hoping you will help
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Hi I also have the red light have rebooted tried everything else tried phoning support for a replacement but was diffucult to understand the operator was also promised a call back after 24 hrs and not heard back ive posted here hoping you will help
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Red light on hub 3","moderationData":{"__ref":"ModerationData:moderation_data:5243976"},"body":"
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Hi dazel1,
\n
That's no problem at all.
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Please pop back in the community to let us know how the visit goes.
Please pop back in the community to let us know how the visit goes.
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In the meantime, take care.
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Thanks,
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Like many others on here, I also have a hub 3 with a constant red light. I have tried all the usual suggestions of switching off overnight to cool down, a push button reset as well as ensuring the hub is in the open and not blocked in any way.
Is there any way of getting help through this forum?
Like many others on here, I also have a hub 3 with a constant red light. I have tried all the usual suggestions of switching off overnight to cool down, a push button reset as well as ensuring the hub is in the open and not blocked in any way.
Is there any way of getting help through this forum?
Regards Colin
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