KathG54
3 months agoJoining in
Red light on Hub
There is a permanent red light on my hub. I have tried all the suggestions - turned it on and off, reset, moved to a cooler spot - all to no effect. Have been unable to talk to an actual person or report this to Virgin and getting VERY frustrated. It seems this is not an uncommon issue yet there is no 'bot' answer. How do I get the technical support I need - probably a replacement hub?
If this is a Hub 3 and the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.