Forum Discussion

KathG54's avatar
KathG54
Joining in
3 months ago
Solved

Red light on Hub

There is a permanent red light on my hub. I have tried all the suggestions - turned it on and off, reset, moved to a cooler spot - all to no effect. Have been unable to talk to an actual person or report this to Virgin and getting VERY frustrated. It seems this is not an uncommon issue yet there is no 'bot' answer. How do I get the technical support I need - probably a replacement hub?

  • If this is a Hub 3 and the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    If this is a Hub 3 and the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Hi KathG54 

    Welcome to our community forums and sorry to hear you are experiencing a hub red light. We can understand your concern and we want to do our best to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. 

    Thanks,

  • I have the same issue with my Hub3, the red light has been constant for around a month and the hub is hot to touch. 
    I have tried to report this but have had no success.

    Any advice would be appreciated.

    Alan.

    • Akua_A's avatar
      Akua_A
      Forum Team

      Hi Alanm57 ,

      Welcome back to our community forums and sorry to hear you are having a similar experience with your red light hub. We can understand your concern and we want to best help. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. 

      Thanks,

  • Hello 

    Three months ago I signed another contract, i.e. the third one. The router has been Hub3 for over three years. For about four months, Hub3 has been glowing red and it is hot. Sometimes the transfer is low, it drops from about 300 to 15mbs. There is free space around it. Hub3 has been disconnected from the power supply and reset with the button many times and it did not help. I called Virgin about this and they offered us a new contract, and after all I signed a new one and nothing has changed. Please help.

    Best regards

    Mirek

    • Adduxi's avatar
      Adduxi
      Very Insightful Person

      So you took out a new contract to fix a faulty Hub?  If you are within 14 you can still cancel this and revert to your old contract.  

      • Edytamiro201052's avatar
        Edytamiro201052
        Joining in

        I am most sorry that I wrote something incomprehensible. I signed the contract three months ago. I had noticed the red light on Hub3 before but it wasn't until after Christmas that I called about the Hub3 issue.  I was surprised that instead of solving the problem, he suggested faster internet, and now I have 500mbs. From what I've read in other replies, Hub3 with this problem should be replaced. That's why I'm asking for help.