Hi. I have Hub5x which is now about 2 years old. Recently I started having issues with some streaming services. YT and Spotify works fine but I can't listen to any internet radio. When I do online check it tells me it can't connect to my equipment. I'm assuming that is not normal?
Hi. Any chances a mod could contact me to sort out a wifi pod please?
We regularly see the same message, it is quite normal & appears to be more related to the capacity of VM's platform to test Hubs than to any fault in our or your Hub / connection.
I use the BBC sounds app for World Service & that is OK.
Which internet radio are you having issues with ?
What internet radio equipment/app is it having issues with?
Pretty much everything. Doesn't matter if it's a website on my PC, an app on my mobile or whatwver Google Hubs are using. Nothing works, its just gets stuck on buffering forever. The only way to actually listen is for me to use vpn on my pc. But that doesn't help with mobile or Google devices.
Only just noticed. What kind of genius merged my 2 posts about 2 separate issues yet didn't bother to reply or contact me? 🤦♂️
Forum TeamHi THiN78 👋.
Thanks for reaching out to us, sorry for the confusion you have had regarding an unsolicited message. When an agent reaches out to you there is a timeframe in which to respond privately, if this is not done it is regarded as an unsolicited message and would encourage for you to repost publicly so that your message is not missed.
So that we can assist you with your pod issue we would need to bring you in for a private message to clear Data Protection which does carry a 7 day timeframe in which to be completed, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
