Forum Discussion

lomond82's avatar
lomond82
Tuning in
7 hours ago

Poor signal Hub3

Firstly I am not the best with technology and understand jargon and to be honest have little patience so jargon for dummies please.

We have HUB 3, modern way of living everything is done via apps , on your phone and wireless, there is no getting away from it.

we are on M250 broadband. Have virgin for landline and broadband .got TV but basic as it was cheaper , yeah go figure but don’t use it as we have SKY TV.

RING doorbell, HIVE and the smart TV frequently goes down with loss of signal/poor connectivity/weak signal.

i know they say don’t have routers next to TVs or phone etc but come on, no one’s is running a wire for their hub to sit in the middle of a room away from these things. So yes TV on console unit, router under 1.5feet away on shelf sitting next to virgin box, sky box and telephone.

House has an extension and in it those RCB steel joist things, so I have had to use or try and use an extender upstairs in hall, and for boys Xbox’s I had to get a power line that’s router to socket behind and then they have the other side in the rooms from Socket.

i didn’t think we had that many things , I’d say we have 4 phones, 2 Xboxes and 3 laptops…however the app says we have 21 items connected. So you forget you have fire sticks, alexa’s, smart lights Alex operates in boys rooms, ring doorbell bell , cameras and chime, hive thing and thermostat for boiler the TVs themselves, so  yeah there is a lot using WiFi.

so I wondered about upgrading to the m500, on app our current package ends apr 26. I didn’t know was this increase till end of package or is it going to be another 18months and does that mean the current price changes and more than doubles in April as not paying that but the advisor on chat couldn’t answer that, could offer me the m500 at £72 a month, eh mate I click on the app for £7.85 a month so £42 why would I pay £72..they were sorry to hear that! 
anyway digressed, weak signal does anyone know as the advisor couldn’t confirm , would moving to m500 make the signal strength any better to stop things disconnecting ? If It does help and i do move to pay the extra 7.85 is that only till this contract end April or is it 18 months and what would the price be, current 35 add on m500 would be 42 but saying from April 2026 80- not a hope in hells chance 

If m500 wouldn’t help with weak signal -even now on my phone sitting 4feet away from Hub it’s only 2 bars - then is my Options to just grin and bear it till end of contract and move broadband to SKY as they already have me for TV.?!?!

anyone have any ideas as it’s going to get worse the more modern technology has eventhing via WiFi. God help me if they make me get a smart meter as I presume that will need to connect also LOL

4 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    As noted by jpeg1​   do not upgrade your speed.  This upsell will not fix your Wifi issues.  Either look to a Mesh system, for example Deco Mesh, or additional Wifi extenders.  Also, if the Hub is near the TV boxes, these should be cable connected by a Cat 5e or Cat 6 ethernet cable.

  • Client62's avatar
    Client62
    Alessandro Volta

    Invest in a home network and add additional Wi-Fi coverage.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    The first thing is to ignore VM suggestions to upgrade your broadband speed. That will not cure the WiFi problems.