Packet Loss - Teams Audio Dropping

BQM looks poor.  What devices do you have connected to your Hub on ethernet cables ?

Can you do this....

Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing. When its light, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes

When all done, Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Hi John,

Thanks for your detailed response. I checked and re-seated all the connections and all look good. I'm still getting the issue and still seeing latency spikes and dropped packets on the BQM. I still have a Super Hub 2. I do have devices connected to the hub via ethernet cables (mesh wifi, tv, etc.) 

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Upstream  US-1 US-2 US-3 US-4

Network Log

The SH2 is really outdated in itself - I’m surprised you haven’t been contacted about this already.

I’m not familiar with the stats from the SH2 (they are a little different to the newer hubs) 

However:

There’s a lot of PostRS errors (which support the fact that you are experiencing packet loss)  - when was the router last restarted? If if’s been a while, might be worth restarting to confirm that they are still rising. Either way, repost in a few hours to confirm they are rising.

One of the other issues I’ve identified is that one of the upstream channels has a modulation of 16QAM (should be 64) 

Thanks RT123

I restarted the Hub on the 21st:

They are still rising:

Thanks all for your responses. While I'm waiting for an engineer - I will try disconnecting the ethernet connections from the hub.