Internet connection dropping

[Duggy252]

HI 

I'm looking for some guidance on my virgin broadband which seems to be very inconsistent. many failed calls on teams, random disconnects when online / gaming. Done various speed tests which all seem fine. Also to mention the connection frequently drops at night / early morning is this standard virgin fiddling with the network at quiet times?.

Setup is A Hub 3.0 in router mode into Synology 2600AC. I've rebooted / reset the router(s) but believe this is outside of my home network. 

I've just setup the quality  connection tracker: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e3427613430ebed55b56e7dab9ffac849e... 

Thanks

[Duggy252]

Alright, look at that beautiful graph. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/35b5a1e6f27f65e4c386877a694f353a7a...

Not sure on the issue, but I've now factory reset my synology router, swapped out an ethernet cable and am now back to running the virgin hub in modem mode into my mesh router. All is good. 

Can't be sure if it was a bad ethernet cable, gremlins or some coms breakdown between the router and modem but is working great now. 

Many thanks for the help. really great of the virgin team helping me fault find. 

[Megan_L]

Hi Duggy252, 

Thanks for coming back to us with an update about your broadband issues, I am so happy things are now back to running nice and smoothly! 🙂

You are very welcome for the support from both us and our fantastic VIP team, if you ever need our help again, please reach out.

For now though, enjoy your smooth connection and the upcoming heatwave this month! 

Thanks,

Megan_L