Forum Discussion

kateaew's avatar
kateaew
Joining in
5 days ago

Never ending fault!

Fault ref: F011978110

Been going for nearly 7 weeks now, they just keep pushing the date back further and further. CB8 postcode.

WiFi intermittent, keeps cutting me out of Teams calls all day at home.

I've complained about it twice via WhatsApp, with no resolve. 

What is this fault? There's no information about it other than it's a fault. I'm at my wits end with it now, just renewed my contract with Virgin before this happened, wish I hadn't now!

Broadband
fault
Help
WIFI

1 Reply

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    5 hours ago

    Hi kateaew,

    Thanks for posting and welcome to our community 😊

    We're sorry to hear you've been affected by an area issue, we can see the estimated fix date is set to 31 October. We're sorry for the inconvenience caused by this, we're afraid we don't have any information other than it's a long term issue we're on site working to resolve

    Alex_Rm