Hello, I have been trying to access my new hub to change some settings but for the life of me, I cannot read what a certain character is on the bottom of the router. I have tried 8, e, and an a, all with no success. Each time I get the password wrong, it gets longer before I can enter another. Here’s hoping someone can help because this is very frustrating now.
Looks like the same issue i had when i first got my router, but mine was actually an e
New Hub 5 Settings Password Not Recognised | Virgin Media Community - 5364588
Just ask for a replacement Hub as the password is illegible ? Or, on the very small chance the password is still from the past owner, try a 60 second pinhole reset back to factory settings.
Tried a factory reset in case it had been changed but not getting anywhere with it. I’m just going to have to ask for another one as this password is clearly unreadable and hub needs to be binned. Quality control is **bleep**e these days it seems
A mangled g or a 9 ?
....and this is why default passwords like 1234 existed
maybe you have to post the full password or ask VM for another hub 5
or a e or o
also case sensitive
I have tried the following without success:
a, e, 0, A, E, O and 8
Forum TeamHi Reddragonzz,
Thank you for your post and welcome to the community.
We're very sorry to hear that non of the characters you've tried have worked.
To confirm, have you tried factory resetting the hub and then trying the characters again?
^Martin
Try a zero ?
Yes, not 0 either
