Forum Discussion

bhaskarsamani's avatar
bhaskarsamani
Superfast
7 months ago

problem with hub 3

the connection has been randomly dropping out 

Network Log

Time Priority Description

29/06/2024 20:24:5criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 20:24:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 20:20:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 20:19:9criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 20:15:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 20:15:9criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 20:15:9criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 20:15:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 20:14:59criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 20:14:59criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 20:14:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 19:06:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 19:06:13criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2024 16:14:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2024 15:33:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2024 14:40:4ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 08:48:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 02:40:4ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2024 07:13:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/06/2024 14:40:4ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
  • bhaskarsamani's avatar
    bhaskarsamani
    7 months ago

    I need WiFi for my mobile phones

    My computer is connected by Internet cable

    Got virgin media on twitter to send me a new router, that will arrive tomorrow 

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    7 months ago

    Can we see the full set of connection data

    __________________________________

    In your browser’s URL type in 192.168.0.1 if in router mode or 192.168.100.1 if in modem mode. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
    Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

    Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
    https://www.thinkbroadband.com/broadband/monitoring/quality

  • bhaskarsamani's avatar
    bhaskarsamani
    Superfast
    7 months ago

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

    13010000039.8512064 qam4
    23660000040.3512064 qam3
    34310000040.8512064 qam2
    42360000039.5512064 qam5
    54960000041.3512064 qam1



    Upstream bonded channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

    1ATDMA0000
    2ATDMA0000
    3ATDMA0000
    4ATDMA0000
    5ATDMA000

    0

     

     

  • bhaskarsamani's avatar
    bhaskarsamani
    Superfast
    7 months ago

    Downstream bonded channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

    13310000007.139256 qam25
    23390000007.138256 qam26
    3347000000740256 qam27
    43550000006.640256 qam28
    53630000006.540256 qam29
    63710000006.440256 qam30
    73790000006.638256 qam31
    83870000006.540256 qam32
    93950000006.840256 qam33
    104030000006.640256 qam34
    114110000006.840256 qam35
    124190000006.540256 qam36
    134270000006.540256 qam37
    144350000006.140256 qam38
    154430000005.840256 qam39
    164510000005.640256 qam40
    174590000005.540256 qam41
    184670000005.340256 qam42
    19475000000540256 qam43
    20483000000540256 qam44
    21491000000540256 qam45
    224990000005.440256 qam46
    235070000005.340256 qam47
    245150000005.140256 qam48



    Downstream bonded channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

    1Locked39.3420
    2Locked38.9720
    3Locked40.3951
    4Locked40.31125
    5Locked40.31100
    6Locked40.3670
    7Locked38.9770
    8Locked40.3850
    9Locked40.9330
    10Locked40.3510
    11Locked40.3480
    12Locked40.3400
    13Locked40.3430
    14Locked40.3510
    15Locked40.3350
    16Locked40.3300
    17Locked40.9540
    18Locked40.3710
    19Locked40.9480
    20Locked40.3670
    21Locked40.3630
    22Locked40.3420
    23Locked40.9700
    24Locked40.3350
    • bhaskarsamani's avatar
      bhaskarsamani
      Superfast
      7 months ago
      https://www.thinkbroadband.com/broadband/monitoring/quality/share/947f3e8f8a43d5d54b15b22fb4137ec5e44a6690
      • legacy1's avatar
        legacy1
        Alessandro Volta
        7 months ago

        BQM looks good but problem should be wifi or ethernet untll you test ping from a device by wire

        I take it your in router mode?