Forum Discussion

Mat_Ch's avatar
Mat_Ch
Joining in
2 years ago
Solved

Problems with new Hub 3

Hi, I am a new customer who has been issued by what looks like being a faulty Hub 3 - the 2.4 Ghz wifi keeps dropping out before coming back up a few minutes later - below is a screenshot from Netspot, you can see the offending signal at the bottom:

Have been in contact support who talked me through resetting the router, which did not help.  Their next step was to send me a pod, which has helped somewhat (that is why you can see 4 bands rather than 2 above), but I am still getting a lot of connection problems.  Has anybody else seen anything similar?

 

Thanks,

 

Mat

 

 

  • The Hub 3 stops & restarts the Wi-Fi service whenever it changes channels. 

    To prevent this occurring we use the Hub 3 settings below,
    note these settings may or may not be compatible with the restrictive VM Pods
    but do work perfectly with our Hub 3 and our two Wi-Fi APs


  • Client62's avatar
    Client62
    Alessandro Volta

    The Hub 3 stops & restarts the Wi-Fi service whenever it changes channels. 

    To prevent this occurring we use the Hub 3 settings below,
    note these settings may or may not be compatible with the restrictive VM Pods
    but do work perfectly with our Hub 3 and our two Wi-Fi APs


    • Alex_RM's avatar
      Alex_RM
      Forum Team

      Hi Mat,

      Thanks for posting, and welcome to our community 🙂

      Sorry to see you've had some WiFi issues, have you been able to try the advise from Client62?

      Alex_Rm

    • Mat_Ch's avatar
      Mat_Ch
      Joining in

      Thanks, will give those settings a try and see if they help 

    • Mat_Ch's avatar
      Mat_Ch
      Joining in

      Unfortunately, my pod couldn't recognise my router with these settings, so back to the drawing board.

      Have been on the phone to tech support, but because this is an intermittent problem ( although it does happen every few minutes), the router tends to be working ok at the precise moment they run their diagnostics, and as such trying to get a non- defective hub is proving difficult.

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)

        Sorry to hear this Mat_Ch,

        Can you clarify further on what the team stated they could do for you in regards to the Hub?

        Have you also made sure to check all connections into the Hub are correct and nice and secure?

        Joe