Forum Discussion

Rg6's avatar
Rg6
Just joined
19 hours ago

Green flashing light. No internet. Hub 5

I had a network outage in the area so registered for updates. I was notified they were fixed so came home and restarted my router. It was flashing green for ages and not connecting, so I restarted. I called up virgin and they went through troubleshooting. No help. So now I’m waiting days for a technician! And days of work wasted. Can someone give me hope? Should I leave it? Or switch it off for a while? Green flashing is an update, but it’s been doing it for hours. Can it not connect to the internet and download/ update? 

Connection
Hub 5
router
WIFI

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    18 hours ago

    Have you tried a 60 second pinhole reset ?

    Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds.  Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. NOTE this will remove any custom settings you may have set in the Hub, and they will all have to be setup again.

    • Rg6's avatar
      Rg6
      Just joined
      18 hours ago

      I did the pinhole reset on the phone to virgin and it just went back to flashing green and no Internet afterwards.

      • Rg6's avatar
        Rg6
        Just joined
        18 hours ago

        I didn’t however remove any cables.