Hi
hub 3, I keep getting frequent disconnects which aligns to green WiFi light flashing.
Running the test I get "intermittent issues reported" but then they resolve.
looking at logs I have a lot of these around the time of the disconnections;
"NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism"
What is the next step? A replacement or router upgrade? I'm on a 350mb service.
Thanks
Thanks, I've booked an engineer for later in the week which seems a bit overkill for sending out a repalcement router, but we'll see.
I'll update on progress later in the week.
Thanks.
Technicians are sent out to see if there are any underlying problems and to make sure it’s a legitimate request. You might be lucky and get an ‘upgraded’ hub, depends what the technician has on their van.
Green Wi-Fi arrows flashing + usually Green bar also flashing
on our Hub 3 means the VM Network signal is down.
The Intel Atom CPU error usually only has replace the Hub 3 as as fix.
Ones like this in the past have required a hub replacement, by do:
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
Thanks for the detailed reply.
No faults when checking on the phone line.
I'll monitor the next few days then give customer services a call.
Forum TeamHi DJ1UK
Welcome back to the Community Forums.
Sorry to hear of your concerns with your services and an error showing the hub log.
We can see on the systems on our side that you have since been in touch and have actions in place to investigate this further.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
