Upgrading to a 360 box - Restarts contract?

Hi all,

I've been out of contract for quite a while now. Like many others I got the email saying my Virgin box is out of date and needs a "free upgrade".

Does anybody know, by initiating the upgrade to the 360 box, does that restart your contract?

Thanks.

japitts
2 months ago
Converting to TV360 should not have any impact on your contract.
Be aware though, if you're currently using a V6 then the only reason it's "out of date" is because the alternative TV360 software they're encouraging, is newer. TV360 is very online-centric, fundamentally not TiVo, and has many substantial differences.
There is no compulsion to migrate unless you want to. All software updates that are genuinely compulsory, are installed automatically.

japitts
Very Insightful Person
2 months ago
Converting to TV360 should not have any impact on your contract.
Be aware though, if you're currently using a V6 then the only reason it's "out of date" is because the alternative TV360 software they're encouraging, is newer. TV360 is very online-centric, fundamentally not TiVo, and has many substantial differences.
There is no compulsion to migrate unless you want to. All software updates that are genuinely compulsory, are installed automatically.
roy247
Hero
2 months ago
If you are out of contract then you will be paying the full package price of whatever deal you agreed to.
I would think that if you switch to 360 you could be offered a new contract on less than you are paying at the moment.
Gedeye
Tuning in
2 months ago
I can tell you that for me this did start a new contract and I’m not happy about it.
My contract was due to end in April 2026 and I received a new email and contract after my “change in service” which now says I have 24 months to go.
Actually being able to speak to someone about it is a complete drama too. They can have their remote back and I’ll stick to my April expiration thank you!

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