Forum Discussion

Whywot4's avatar
Whywot4
Joining in
6 days ago

Landline no incoming calls, 150 is useless

How the hell do you get to speak with an actual person to report a landline fault> spent over an hour going round and round in circles on 150 being cut off several times. Fault reporting doesn't appear to be an option!!

The issue is I am not receiving incoming calls, if anyone rings I am told it appears to ring twice then cuts off but it doesn't actually ring at my end. Outgoing calls work fine, no issue. There has been VM employees working in the street the past few days don't know if that has caused the issue?

Any help would be appreciated.

fault
home phone
Landline

2 Replies

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    4 days ago

    Hi All 👋 Just returning to the public thread to keep things updated. 

    Thanks for Whywot4 for PMing with me 📩 we were able to confirm the details needed to run some testing. 

    We have identified an issue which requires an engineer to investigate and get resolved - this has now been booked in! Hope the appointment goes well! 🤞 Let us know if there's anything else you need following the appointment. 

    Wishing you all the best. 🌞

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    6 days ago

    Hi Whywot4 👋 Welcome back to the community forum! Thanks for posting. 

    Sorry to hear about these issues with your landline service and experience trying to get things sorted! 

    We'd need to take a closer look at the account to see what's happening, and help get this sorted - I will send you a PM to offer some support with this. 
    Please keep an eye on your Inbox 📩 in the top right corner of the page. We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞