Forum Discussion

jonmc58's avatar
jonmc58
On our wavelength
8 months ago
Solved

Incoming calls on our landline phone do not ring anymore

 

After all our recent issues, phone, pods, hubs etc I thought that we were free of problems at last but .........

Our landline is from a Virgin Media socket, not yet been moved to the hub as no date for that yet.  Its been working fine for years using Gigaset phones. Now, when ringing in to the line the caller hears the ringing tone but handsets do not ring or show any details.  After a few seconds the handset flashes for a missed call even though the caller continues to hear the ringing tone.  The incoming calls are listed as missed calls and voicemail is not triggered.  Outgoing calls are fine.

I see that this issue has arisen before but no leads to the solution on the community. 

Do need to chase up, and get a VM person out to solve this?

Best Regards

Jon.  

  • John_GS's avatar
    John_GS
    8 months ago

    Morning jonmc58 and thanks for posting. Apologies for any issues but thanks for flagging so we can assist in getting it fixed.
    Is this happening on all calls that are incoming?
    Can you also check the below for me;

    • Check that the phone is not on Mute.

    • Check that the handset does not have the volume settings turned down.

    • Try a different handset if you have one spare.
    Keep me posted.

  • John_GS's avatar
    John_GS
    Forum Team
    8 months ago

    Morning jonmc58 and thanks for posting. Apologies for any issues but thanks for flagging so we can assist in getting it fixed.
    Is this happening on all calls that are incoming?
    Can you also check the below for me;

    • Check that the phone is not on Mute.

    • Check that the handset does not have the volume settings turned down.

    • Try a different handset if you have one spare.
    Keep me posted.

    • jonmc58's avatar
      jonmc58
      On our wavelength
      8 months ago

      Hello John_GS,

      Wow a really speedy response.- thank you very much for that.

      To answer your questions, the issue effects all incoming calls, no the handsets are not on mute, the handset volume is turned up to max in each case. - the are 4 handsets in the gigabit 550A system, 3 downstairs and one upstairs. This set up has worked for 4 or 5 years. We are at least have caller line identify showing up but no ringers sounding.

      Hope that you can assist further

      Best Regards

      Jon

      • John_GS's avatar
        John_GS
        Forum Team
        8 months ago

        Thanks for confirming 🙂

        You need an engineer visit in this case. I'll PM you now to arrange.