Forum Discussion

sousie27's avatar
sousie27
On our wavelength
2 years ago
Solved

No incoming calls on landline

Hello, like a few others on here my landline has stopped receiving calls. I first noticed this on Wednesday & the last time it worked ok was Monday.

When calling from another landline the caller gets a continual engaged tone & when it's a mobile it's "it has not been possible to connect your call, please try again later". Outgoing calls are not affected.

No changes have been made during this time & my landline has been connected to the hub (was 4 now 5) for the last 2 years.

I've tried unplugging & replugging in the phone & also rebooted the hub but this makes no difference.

Hope someone can help with this, thanks.

  • Arissa_H's avatar
    Arissa_H
    2 years ago

    Thank you for confirming Sousie27 😊.

    I will take a look into this for you and further investigate 🧐 but I will have to private message you.

    Please watch out for the envelope ✉. 

11 Replies

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 years ago

    Hi sousie27

    Thank you for your post and welcome back to our community.

    We are aware of an issue that was affecting some 21cv phone customers, this however was reported as resolved at 11.10am this morning.

    Could you please try the phone again now and let us know if this is now working?

    Please pop back to us when you can. 

     

    • sousie27's avatar
      sousie27
      On our wavelength
      2 years ago

      Hi Vikki, thanks for replying. I just tried again from my mobile & still getting the same message.

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        2 years ago

        Thank you for your reply.

        If you are at home, please re boot the hub and try this again.

        Please pop back to me when you can. 

  • Arissa_H's avatar
    Arissa_H
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Sousie27 👋🏼.

    Thank you so much for joining me on private chat 🙏.

    I am glad to see your line is working now 🥳.

    If you have any issues in the future regarding your line, please give us a call on 📞 0345 454 1111.

    You can also ring our service status line on 👉🏼 0800 561 0061, to see if there are any issues in your area. 

    Have a wonderful day 🌞.