I have an existing wire coming from the wall socket from a previous installation. Do I need to plug that into the router? Or do I plug the one i got today and plug into the left side of the router. I have just had a flashing red light since plugging in. I have tried both wires and it still is flashing red.
“Both wires”. This suggests a Sky cable? Can you post a photo please.
Not seeing an option to post images. No the original wire on the right hand side is from virgin. It's a virgin socket.
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A VM wall box normally has a socket in it which you push fit the new cable onto. Cut and paste info below which may help you in the meantime.
Standard cut/paste reply to a 'missing socket' topic would be ...
Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A few examples of the kind of things to look for are in the images below from past topics.
https://community.virginmedia.com/t5/QuickStart-set-up-and/Untidy-installation/m-p/5433266#M239199
https://community.virginmedia.com/t5/QuickStart-set-up-and/Reconfigure-my-setup/m-p/5434572#M239308
A wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.
If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together
https://www.diy.com/departments/slx-coaxial-connector-19mm/5028422001905_BQ.prd
Also available from the likes of Screwfix, Toolstation etc.
If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The wall box will look something like these
(styles and colours may vary and branding may be non-VM (such as former cable TV companies).
If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.
I tried to use virgin at the beginning of the year but it never worked. So I am trying again as my neighbours use it and have no issues. For some reason it just won't work and getting technical support is really bad.
