Forum Discussion

iamwillbuckley's avatar
iamwillbuckley
Just joined
1 day ago

Use a device you've signed in on before

I am the Virgin Media account holder attempting to sign on to My Account and been met with "Use a device you've signed in on before". I have used this device before, I do not have a VPN and I am using the Virgin Media conection.

I am not sure why you want to make it so difficult to access My Account to pay bills and view upgrades...

account
Broadband
Help

1 Reply

  • Rebecca_CI's avatar
    Rebecca_CI
    Icon for Forum Team rankForum Team
    13 hours ago

    Hi iamwillbuckley,👋

     

    We’re sorry to hear you’re having trouble accessing your account, and we’re here to help. To look into this, we’ll need to complete some security checks with you. We’ll send you a private message shortly, so please keep an eye out for it.