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zoetierney53's avatar
zoetierney53
On our wavelength
11 months ago
Solved

SIGN IN

Please can someone help?

I have always used my ntl world.com email to sign into virgin email and account,

Yesterday i was asked to sign in with a different email address which i had to create along with a new password

so now instead of ntlworld.com it is now gmail.com plus new password ,this has now resulted in me not being able to sync my ntl email with outlook on my phone or laptop and is saying ntlworld  settings out of date blah blah blah..

I am really at a loss ðŸ˜–

  • Graham_A's avatar
    Graham_A
    11 months ago

    Not quite.  Outlook on the laptop and phone both use the original Ntlworld email address and password.

    However, if you cannot get it to work with the original password you will need to follow the instructions to generate an app password to use with Outlook on any device.

     

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    zoetierney53  The third party email address is only used to sign into My Virgin Media and VM webmail.  When using Outlook or any other email client you should continue to use the ntllworld email address as the username together with the old password.  If you still cannot get access you may need to follow the process to create an 'app' password for use with email clients.  The instructions for this can be found here: VM have recently changed the log in requirements for accessing VM Mail via third party apps.

    If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management

    If you are using the Outlook app on your phone you will need to delete the ntlworld email address from the app and then re add it using the new app password.

    • zoetierney53's avatar
      zoetierney53
      On our wavelength

      thank you

      so, i use my original email and original password for outlook on the laptop (that i have always had from day 1) and the gmail and gmail pass for the outlook ap on phone? that i created yesterday?

      sorry i am useless at these sorts of things!

      • Graham_A's avatar
        Graham_A
        Very Insightful Person

        Not quite.  Outlook on the laptop and phone both use the original Ntlworld email address and password.

        However, if you cannot get it to work with the original password you will need to follow the instructions to generate an app password to use with Outlook on any device.