zoetierney53
11 months agoOn our wavelength
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Please can someone help?
I have always used my ntl world.com email to sign into virgin email and account,
Yesterday i was asked to sign in with a different email address which i had to create along with a new password
so now instead of ntlworld.com it is now gmail.com plus new password ,this has now resulted in me not being able to sync my ntl email with outlook on my phone or laptop and is saying ntlworld settings out of date blah blah blah..
I am really at a loss 😖
Not quite. Outlook on the laptop and phone both use the original Ntlworld email address and password.
However, if you cannot get it to work with the original password you will need to follow the instructions to generate an app password to use with Outlook on any device.