Hi I signed up and have received and installed my virgin media box. I have had it for two months now but have not received an account number or welcome email so I am unable to pay my bill or even create an account and now I’m going to be in arrears. I tried calling virgin media but was getting sent in circles.
Forum TeamHi alishapaige98,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've not received any communication of your contract or welcome email. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
