New customer - acc not linking to VM app

I placed an order for TV and broadband on 29/10/25. Unfortunately VM didn’t add a phone line therefore this required me having to cancel and redoing the whole order! 

The issue is that my account isn’t showing my correct order. It’s displaying the first order, which has already been cancelled. I’ve spoken to customer services but they don’t seem to know what to do?

Can someone please help me? I’m losing hope. Why is everything so complicated?

At this point, I’m considering cancelling everything and sticking with my current provider. I’ve been on the phone nonstop for the last three days!