Forum Discussion

domcampbell's avatar
domcampbell
Just browsing
25 days ago
Solved

New customer can't link accounts

I'm a new customer and trying to link Virgin Media account to my Virgin Media O2 account. It finds the VM account but says email doesn't match...it does, but I can't link them. I've seen quite a few people with same issue. Please help me resolve it.

Thanks.

Dom.

  • domcampbell's avatar
    domcampbell
    17 days ago

    Didn't work even after install completed. Spent 45 mins on phone to support...they told me they will reset the account details with correct info so I can try again "in a few days"....Will see what happens and inform you of the outcome!!

7 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    25 days ago

    Hey domcampbell, thank you for reaching out and a warm welcome to the community, we are sorry to hear you are having some account issues.

    Please make sure you an active customer and fully installed otherwise this will not work.

     

  • domcampbell's avatar
    domcampbell
    Just browsing
    25 days ago

    OK. I will wait until full install completed and try again. This is not something that is mentioned when told you can set up your account!!

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      24 days ago

      Hi domcampbell thanks for your reply.

      Sorry about this, we do trust this will work for you when your services are installed.

      Many thanks

      • domcampbell's avatar
        domcampbell
        Just browsing
        17 days ago

        Didn't work even after install completed. Spent 45 mins on phone to support...they told me they will reset the account details with correct info so I can try again "in a few days"....Will see what happens and inform you of the outcome!!

  • zedekiel's avatar
    zedekiel
    Just browsing
    17 days ago

    https://community.virginmedia.com/discussions/ManageAccountCable/solution-to-vm-linking-problem/5655949/replies/5656101