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TheWoodman's avatar
TheWoodman
Settling in
2 days ago

New 18-month contract but overcharged!

On 24th June 2025 I entered into an 18-month broadband & TV contract at £43.22 per month. I have since been billed £77.18 three times. I have been overcharged by £101.88 (3 times £33.96).How do I get this money back?

 How do I get some compensation? How do I get billed correctly?

I’ve tried the chat-bot (useless) tried 0345 454 1111 and got links to a bill breakdown or how to change direct debit date (no humans, no sense). Agreed to WhatsApp chat (no response).

bill
billing
Broadband
complaint
contract
renewal

4 Replies

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      23 hours ago

      Thank you for that information. We can certainly take a look into this for you. 

      I will private message you now to confirm your details. 

      ^Martin

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 days ago

    Hi TheWoodman, thank you for your post.

    We're sorry to hear about the poor experience you've had and the difficulties you've encountered when trying to get the issue resolved 😔

    Just to confirm, do you have a Contract Information Sheet quoting an initial monthly cost of £43.22?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel