I can not find my account number to pay my bill

Hey Tashad83, just reaching out to see if you managed to find this or not?

Hello Tashad83,

Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to pay your bill.

Do you have access to your online account? If not, we can help further from here via private message to confirm the details for you.

Kind Regards,

Steven_L

Hi Tashad83,

It can take a couple of days to receive a response from the forum team.

In the meantime  you can make an online payment when entering your postcode and surname via the following webpage.

https://www.virginmedia.com/help/billing-and-payment/make-a-payment