Forum Discussion

bobong's avatar
bobong
Tuning in
3 days ago

Re: Account Number - where to find

I think my account number is [Removed] but I have no idea what the area number is. I live in Kent. Are you able to assist please? Also, I was told a few days ago that Virginmedia email has a "global outage" which should be fixed in 24-48 hours. Do you know whether this has been sorted out?

[Mod - account number removed for security]

 

6 Replies

  • Lisa_CC's avatar
    Lisa_CC
    Moderator
    3 days ago

    Hi bobong​, I've removed the account number from your post and the area number is 22. A member of our Forum Team will reply to your other query as soon as we can.

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        3 days ago

        Thanks for reaching out to us bobong.

        Check out the envelope in the top right hand corner and we can ensure we get your account number issued to you.

        Thanks

        David_Bn

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    3 days ago

    Thanks for coming back to me via private message bobong, and pleased to hear you have since been able to get get this resolved.

    Do feel free to come back to our Community Forums if any further assistance is required.

    Thanks,

    David_Bn

  • Brittney's avatar
    Brittney
    Settling in
    3 days ago

    Hi I also cannot find my account number. I have called yourselves and I was asked for a password to which I do not know as I made the account 2 years ago. This is for my mobile with yourselves. 

    thank you, 

    Brittney 

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      3 days ago

      Hi bobong 

      Welcome to our forums, and thank you for your first post. Sorry to hear you are having issues when trying to locate you account number. We want to best help from here. Just to confirm, is this your mobile SIM you are talking about (with O2) or your mobile handset agreement? Please get to us when you can, and we will do our best to help from here.

      Thanks,