Following on from the re-contracting process, I've just had the shock of my life to be told my next bill is £208!!!
My new contract is viewable on my account but the discounts haven't been applied. I've never known a re-contracting process to be so arduous and stressful. It isn't transparent like other providers such as Sky!
Which is the best number to ring to sort it out?
Thanks in advance.
We're sorry to hear there's been an issue with your new contract and pricing.
I'll be happy to take a look into this with you further. I've dropped you a PM so I can take your details.
![\"Scroll](\"https://community.virginmedia.com/t5/s/virgin/m_assets/components/Back_to_Top/assets/arrow-up-solid.svg?time=1734114400000\"){kind=icon}
After a number of conversations and phone calls (couldn’t renew on line as it kept saying there was an issue) I’ve managed to renew my contract. I think VM could do so much better with customer service if they reviewed their call centres and listened to customer’s concerns.
VM kept quiet the surprise about having to pay for TNT Sports and one thing I did notice is that Sky Cinema UHD had been removed - have VM lost access to this or is it inclusive to the Sky Cinema subscription?
Also, my Wife uses the O2 SIM card and I note on my new contract this hasn’t been included. Will this continue or will it stop working?
Again, due to the difficulties of renewing, I was just glad to keep my premium down, although it has increased by £25 per month!
Some clarity would be appreciated.
Cheers
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VM kept quiet the surprise about having to pay for TNT Sports and one thing I did notice is that Sky Cinema UHD had been removed - have VM lost access to this or is it inclusive to the Sky Cinema subscription?
Also, my Wife uses the O2 SIM card and I note on my new contract this hasn’t been included. Will this continue or will it stop working?
Again, due to the difficulties of renewing, I was just glad to keep my premium down, although it has increased by £25 per month!
Some clarity would be appreciated.
Cheers
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My new contract is viewable on my account but the discounts haven't been applied. I've never known a re-contracting process to be so arduous and stressful. It isn't transparent like other providers such as Sky!
Which is the best number to ring to sort it out?
Thanks in advance.
","body@stringLength":"425","rawBody":"Following on from the re-contracting process, I've just had the shock of my life to be told my next bill is £208!!!
My new contract is viewable on my account but the discounts haven't been applied. I've never known a re-contracting process to be so arduous and stressful. It isn't transparent like other providers such as Sky!
Which is the best number to ring to sort it out?
Thanks in advance.
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