Waiting for call from management after a complaint. How long is it likely to be?!
Sorry but this is long! A month ago, I told Virgin I was moving house through the messaging system on their website. I requested to see if there was a better deal than my current package as I had been on it since 2014. What I expected to be a quick chat, turned into over 2 hours - they said they were experiencing technical difficulties. The operator told me there were 3 options that were better and then told me option 3 was best which was for volt with an O2 sim. She told me the broadband was better, (I believed it was M500 which can be boosted), free Netflix with adds, and I thought my tv would be at least the same or better. I am usually a cautious person and so asked many questions and felt her increasing, persuasion to accept option 3. E.g. ‘so, shall we go with option 3?’ My chat messed up and was keeping previous chats so it became very hard to get the correct points across. I was worried to come off the messaging as I would potentially have to go back through it all and with the pressure of moving house, accepted. However, it turns out she put me on Volt 350 and mix it tv which is worse than my original package. We have lost loads of channels. I am out of the cooling off period but called today and spoke to retentions as I feel they have messed up (been a customer for years). They offered me different packages at higher costs. I just wanted the package I had been told I was getting at the price I was quoted and that I had accepted. It has been sent as a complaint where I now need to wait for management to call me which can be 7-10 days whilst putting up with the pathetic number of tv channels and recordings we can’t watch. I was told it would be over £1000 to cancel the contract should I go to another provider. Awful- especially as they messed up originally. So, how long have others had to wait for call from the team please?No word on my Volt o2 Migration.
Good afternoon, I upgraded my package on Monday 11th August to Volt 1, I have signed both the VM and o2 digital contracts during the upgrade process. Provided a PAC Code to transfer my number from my pervious provider and expected to receive a new sim card from o2 relatively quickly. My broadband upgrade has been done as part of the change, and my mobile plan shows as "Not included" as per the attached screenshot. I have had no updates or notification from VM or o2 since the contract email on the 11th August, and have since been billed again by the previous sim provider, therefore I'm looking an update, or at least clarification on this progress. I am also aware that the PAC code I supplied has an expiry date. Many thanks.
New Contract Netflix been changed without telling me
I took out a new contract, Volt Gig1 Broadband, Virgin TV 360, Mega TV, Netflix Standard, Sports, Cinema. So when I got the contract via email one thing was wrong the Netflix they changed to Standard with ads, I was never told about this, I hate ads on Netflix. So I phoned them and they told me it was the package I took out, but the package was the same as my one before price was just drop. So they said the only way to put back on to standard without ads is to upgrade to standard then they would give me the discount. So i said ok less do that, a week later it still has not been done, everytime I talk to them they say it cannot be done, but they took it off, so just put it back on. I can see a complaint coming on, Virgin mislead you all the time. Everybody have same problem and know how to sort it out. Thanks Julie.
Please can someone help me with my order and email address
Hi all, I have been having an issue with my order and my email. I'm out of contract for my virgin media plan and when I try to put an order through, the confirmation is sent to the wrong email address that I can't change. I don't get any confirmation email and I don't know if the order has went through. My o2 tariff has randomly removed the volt benefits like a new order is going through but I'm still on my old plan. If it helps, my order reference is XS1000143135. Thank youHouse Move - Volt Virgin + O2
Hi we're moving house very soon and have about 6 months on our contract. Unfortunately Virgin isn't available at our new house :-(. Looking online I'll have to cancel but wondering what happens with the O2 Sim card? We don't use it so would prefer this to end to buy I'm not sure what will happen I.e. would we have to pay out the rest of the contract. Would be disappointed if we did as it was a requirement for signing up to Virgin in the first place and we'd been staying if it was available at the new house!Unable to start new Volt contract
In May 2022 I took up a Volt contract with Virgin that was scheduled to expire last November. In March last year however I renegotiated a new Virgin non Volt contract that now expires in September this year. The o2 SIM contract however ended in November along with the original Volt contract date. I was able to keep the Virgin Volt benefits until my new contract ends in September. I have seen that there are some good Volt offers available for new customers at the moment and would be keen to renegotiate a complete new Volt package with a new o2 SIM but yesterday I was told in the online chat that I couldn’t do that as my account still shows me as on a Volt contract. I wanted to confirm these facts as correct as I would have thought Virgin and o2 would welcome a new contract signing.Virgin Media Contract Renewal not updated, email blank
I have accepted a contract renewal offer. The WhatsApp team support asked me to wait 6-7 days for it to be updated in my account, but it has been 8 days there is nothing updated on my account. I did receive some pre-contract documents, but the order confirmation email sent to me is just a completely blank placeholder email (attached). Is the offer a false advertisement?
