"it appears that some information that we need to process your order was missing."
Hi, I got the below email this morning from VirginMediaWebsales@virginmedia.co.uk, do not call this included number . ----------- Hi there, Thanks for contacting Virgin Media about getting some of our services. It's great to hear you're thinking of joining us! We'd like to talk to you to as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up, so just call our team on 0845 650 4500. As we need to look further into the details of your order before we can go ahead with your install, any pre-payment that you have made online will not be processed until your install date has been confirmed. We're looking forward to hearing from you! Kind regards, The Virgin Media team ----------- I will note that although I have not publicly posted it, the email did include my online order reference number that was attached to the contract documents I received when I changed my package, so I have reason to believe the email is legit, and not a scam designed to get people to phone a premium number. When calling the number I get an automated message to advise that the number is no longer in use, and to contact o2 or VM (depending on who you are calling for) so I hung up. Get a text from my mobile provider that I have been charged for the call (its not included in my minutes) and have been deducted 40p. If this is a legit email, and virgin are giving out a dead premium number people are still being charged £0.40 per minute to call that need to be addressed. Can a VM associate have a quick look over the notes on my account as see if there is any reason Virgin Media is asking me to contact them. Many Thanks.38Views0likes1CommentNo word on my Volt o2 Migration.
Good afternoon, I upgraded my package on Monday 11th August to Volt 1, I have signed both the VM and o2 digital contracts during the upgrade process. Provided a PAC Code to transfer my number from my pervious provider and expected to receive a new sim card from o2 relatively quickly. My broadband upgrade has been done as part of the change, and my mobile plan shows as "Not included" as per the attached screenshot. I have had no updates or notification from VM or o2 since the contract email on the 11th August, and have since been billed again by the previous sim provider, therefore I'm looking an update, or at least clarification on this progress. I am also aware that the PAC code I supplied has an expiry date. Many thanks.Solved28Views0likes1Comment£35 activation fee is a bit excessive for an existing customer.
I was considering transferring my SIM to o2 Via a Volt Package that would also upgrade my BBI from 500mb to 1gb with a new 24 month contract, and having both services on the same bill however an 'activation fee' of £35 is unreasonable and a deal breaker. considering I'm an existing customer and its a basically a clerical update to my account, with me doing any manual installation locally with existing infrastructure/equipment, I understand equipment needs to be sent to support the 1gb speed, this should be at max a £10 shipping fee max, not £35? how is this justified. £35 negates any saving I would have made when changing mobile provider over a 2 year period and is a deal breaker unfortunately :( I get access to corporate discounts, yet anything to do with VirginMedia requires 'New Customers Only' I can't help but feel like a second class customer at times. Unless this fee is waived/credited as part of any upgrade, I will need to seriously consider another provider when my contract is served, as my requirements are changing and I don't feel like I a valued customer being charged £35 to update my account.Solved110Views0likes7CommentsNew Contract Netflix been changed without telling me
I took out a new contract, Volt Gig1 Broadband, Virgin TV 360, Mega TV, Netflix Standard, Sports, Cinema. So when I got the contract via email one thing was wrong the Netflix they changed to Standard with ads, I was never told about this, I hate ads on Netflix. So I phoned them and they told me it was the package I took out, but the package was the same as my one before price was just drop. So they said the only way to put back on to standard without ads is to upgrade to standard then they would give me the discount. So i said ok less do that, a week later it still has not been done, everytime I talk to them they say it cannot be done, but they took it off, so just put it back on. I can see a complaint coming on, Virgin mislead you all the time. Everybody have same problem and know how to sort it out. Thanks Julie.827Views0likes5CommentsPlease can someone help me with my order and email address
Hi all, I have been having an issue with my order and my email. I'm out of contract for my virgin media plan and when I try to put an order through, the confirmation is sent to the wrong email address that I can't change. I don't get any confirmation email and I don't know if the order has went through. My o2 tariff has randomly removed the volt benefits like a new order is going through but I'm still on my old plan. If it helps, my order reference is XS1000143135. Thank you3.9KViews0likes0CommentsAwful renewal experience and confused with new package!
After a number of conversations and phone calls (couldn’t renew on line as it kept saying there was an issue) I’ve managed to renew my contract. I think VM could do so much better with customer service if they reviewed their call centres and listened to customer’s concerns. VM kept quiet the surprise about having to pay for TNT Sports and one thing I did notice is that Sky Cinema UHD had been removed - have VM lost access to this or is it inclusive to the Sky Cinema subscription? Also, my Wife uses the O2 SIM card and I note on my new contract this hasn’t been included. Will this continue or will it stop working? Again, due to the difficulties of renewing, I was just glad to keep my premium down, although it has increased by £25 per month! Some clarity would be appreciated. CheersSolved2.2KViews0likes12CommentsHouse Move - Volt Virgin + O2
Hi we're moving house very soon and have about 6 months on our contract. Unfortunately Virgin isn't available at our new house :-(. Looking online I'll have to cancel but wondering what happens with the O2 Sim card? We don't use it so would prefer this to end to buy I'm not sure what will happen I.e. would we have to pay out the rest of the contract. Would be disappointed if we did as it was a requirement for signing up to Virgin in the first place and we'd been staying if it was available at the new house!535Views0likes1CommentUnable to start new Volt contract
In May 2022 I took up a Volt contract with Virgin that was scheduled to expire last November. In March last year however I renegotiated a new Virgin non Volt contract that now expires in September this year. The o2 SIM contract however ended in November along with the original Volt contract date. I was able to keep the Virgin Volt benefits until my new contract ends in September. I have seen that there are some good Volt offers available for new customers at the moment and would be keen to renegotiate a complete new Volt package with a new o2 SIM but yesterday I was told in the online chat that I couldn’t do that as my account still shows me as on a Volt contract. I wanted to confirm these facts as correct as I would have thought Virgin and o2 would welcome a new contract signing.284Views0likes0CommentsVirgin Media Contract Renewal not updated, email blank
I have accepted a contract renewal offer. The WhatsApp team support asked me to wait 6-7 days for it to be updated in my account, but it has been 8 days there is nothing updated on my account. I did receive some pre-contract documents, but the order confirmation email sent to me is just a completely blank placeholder email (attached). Is the offer a false advertisement?Solved3.1KViews0likes23Comments