Forum Discussion

silvershark76's avatar
silvershark76
On our wavelength
2 months ago

New Contract Netflix been changed without telling me

I took out a new contract, Volt Gig1 Broadband, Virgin TV 360, Mega TV, Netflix Standard, Sports, Cinema. So when I got the contract via email one thing was wrong the Netflix they changed to Standard with ads, I was never told about this, I hate ads on Netflix. So I phoned them and they told me it was the package I took out, but the package was the same as my one before price was just drop. So they said the only way to put back on to standard without ads is to upgrade to standard then they would give me the discount. So i said ok less do that, a week later it still has not been done, everytime I talk to them they say it cannot be done, but they took it off, so just put it back on.

I can see a complaint coming on, Virgin mislead you all the time. 

Everybody have same problem and know how to sort it out.

Thanks

Julie.

netflix
TV 360
Volt
  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 months ago

    Hi silvershark76, thank you for your post.

    We're sorry to hear about what's happened 😔

    I can see you've been contacted about this matter since you posted. Has the problem now been resolved?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

  • silvershark76's avatar
    silvershark76
    On our wavelength
    2 months ago

    It has not really been sorted, I wanted Netflix Standard without Ads but they still have given me Standard with Ads. They have given me the money back for changing it to ads but I hate it, so they say they cannot put it back on to the Standard without Ads and I do not understand this.

    • Robert_P's avatar
      Robert_P
      Forum Team
      2 months ago

      Did the team offer to cover the uplift in cost and you upgrade to the Standard without Ad's, silvershark76?

      • silvershark76's avatar
        silvershark76
        On our wavelength
        2 months ago

        Thank you for your reply, I was told that they don't offer the standard without ads no more I would have to go direct to Netflix to have that level. Which I cannot understand that because I had it before I took new contract out. All I want is the Standard without Ads back on.