New Contract Netflix been changed without telling me
I took out a new contract, Volt Gig1 Broadband, Virgin TV 360, Mega TV, Netflix Standard, Sports, Cinema. So when I got the contract via email one thing was wrong the Netflix they changed to Standard with ads, I was never told about this, I hate ads on Netflix. So I phoned them and they told me it was the package I took out, but the package was the same as my one before price was just drop. So they said the only way to put back on to standard without ads is to upgrade to standard then they would give me the discount. So i said ok less do that, a week later it still has not been done, everytime I talk to them they say it cannot be done, but they took it off, so just put it back on. I can see a complaint coming on, Virgin mislead you all the time. Everybody have same problem and know how to sort it out. Thanks Julie.
Please can someone help me with my order and email address
Hi all, I have been having an issue with my order and my email. I'm out of contract for my virgin media plan and when I try to put an order through, the confirmation is sent to the wrong email address that I can't change. I don't get any confirmation email and I don't know if the order has went through. My o2 tariff has randomly removed the volt benefits like a new order is going through but I'm still on my old plan. If it helps, my order reference is XS1000143135. Thank youHouse Move - Volt Virgin + O2
Hi we're moving house very soon and have about 6 months on our contract. Unfortunately Virgin isn't available at our new house :-(. Looking online I'll have to cancel but wondering what happens with the O2 Sim card? We don't use it so would prefer this to end to buy I'm not sure what will happen I.e. would we have to pay out the rest of the contract. Would be disappointed if we did as it was a requirement for signing up to Virgin in the first place and we'd been staying if it was available at the new house!Unable to start new Volt contract
In May 2022 I took up a Volt contract with Virgin that was scheduled to expire last November. In March last year however I renegotiated a new Virgin non Volt contract that now expires in September this year. The o2 SIM contract however ended in November along with the original Volt contract date. I was able to keep the Virgin Volt benefits until my new contract ends in September. I have seen that there are some good Volt offers available for new customers at the moment and would be keen to renegotiate a complete new Volt package with a new o2 SIM but yesterday I was told in the online chat that I couldn’t do that as my account still shows me as on a Volt contract. I wanted to confirm these facts as correct as I would have thought Virgin and o2 would welcome a new contract signing.Virgin Media Contract Renewal not updated, email blank
I have accepted a contract renewal offer. The WhatsApp team support asked me to wait 6-7 days for it to be updated in my account, but it has been 8 days there is nothing updated on my account. I did receive some pre-contract documents, but the order confirmation email sent to me is just a completely blank placeholder email (attached). Is the offer a false advertisement?
