Sky Entertainment and Cinema UHD
Hi, Bit of a disappointing experience with VM on my latest contract renewal. Like some others I have enjoyed Sky Cinema UHD as part of my contract since purchasing the Ultimate Oomph bundle a few years ago. On my latest renewal I was told that all my services were being carried forward, but also like others on closer inspection my new package wasn’t quite the same as I already had. In my case Sky Entertainment and Cinema UHD had been removed and replaced with Sky Sports UHD. On the subsequent 2 live chats trying to rectify this I was assured that Sky Ultra HD was included in the bundle, but each time when the paperwork came through it was just the sports in UHD. I resorted to contacting VM on X and through DMs was informed that there was no option to add back Sky Entertainment and Cinema UHD on the VM end when they try and put my package together, and that I would have to add it myself through the on-box subscription. Lo and behold I try to do just that - browsing to a UHD movie in the on-demand Sky Cinema and selecting ‘upgrade’ to try and view it and I just get a pop up saying I need to contact VM via live chat to subscribe to UHD! So now I’m stuck with a worse package and apparently no way of getting back to what I used to have. To add insult to injury, every ad break on any VM on-demand programme I watch has an add for Virgin’s Ultra HD offerings including - yes - you’ve guessed it: Sky Cinema UHD. Surely someone must know how to get this added back onto my account?