Awful renewal experience and confused with new package!
After a number of conversations and phone calls (couldn’t renew on line as it kept saying there was an issue) I’ve managed to renew my contract. I think VM could do so much better with customer service if they reviewed their call centres and listened to customer’s concerns. VM kept quiet the surprise about having to pay for TNT Sports and one thing I did notice is that Sky Cinema UHD had been removed - have VM lost access to this or is it inclusive to the Sky Cinema subscription? Also, my Wife uses the O2 SIM card and I note on my new contract this hasn’t been included. Will this continue or will it stop working? Again, due to the difficulties of renewing, I was just glad to keep my premium down, although it has increased by £25 per month! Some clarity would be appreciated. CheersSolved2.2KViews0likes12Comments