sim card

2 Topics

Awful renewal experience and confused with new package!
After a number of conversations and phone calls (couldn’t renew on line as it kept saying there was an issue) I’ve managed to renew my contract. I think VM could do so much better with customer service if they reviewed their call centres and listened to customer’s concerns. VM kept quiet the surprise about having to pay for TNT Sports and one thing I did notice is that Sky Cinema UHD had been removed - have VM lost access to this or is it inclusive to the Sky Cinema subscription? Also, my Wife uses the O2 SIM card and I note on my new contract this hasn’t been included. Will this continue or will it stop working? Again, due to the difficulties of renewing, I was just glad to keep my premium down, although it has increased by £25 per month! Some clarity would be appreciated. Cheers
Solved
Stevomac1986
2 years ago Place Managing Your Account - Cable
2.2KViews
0likes
12Comments
Cancelled Contract with Virgin - O2 Charging me ruined my credit score
Hello everyone, I had a Virgin Media broadband contract which offered a free Sim Card. I cancelled that contract in July 2023, and the Sim Card was never used. I left the address the broadband contract was associated with. A few months later, O2 started trying to bill me, but were unable to do so (as the contract was closed). They instead raised debt against my name, which took my Credit Score from 999 to 260. I am unable to clear the debt with O2, as I don't have an O2 account or phone number so I can't pass security. Please can anyone help me.
michaelkirkaldi
2 years ago Place Volt
612Views
0likes
1Comment