Forum Discussion

cmartin23's avatar
cmartin23
Joining in
16 days ago

Activate Netflix

Hi,

I previously had a separate Netflix sub, that expired today.  My plan was to stop paying separate and move to the Netflix included in my subscription.

Netflix app on the VM box gives me a payment issues error when I log in, with no way to link to my Virgin.

myVirginMedia account online has the below under Netflix in Entertainment Services:

Netflix

Please wait whilst we're activating your Netflix service.

Pending: Adding soon


Should it imminently update? I’m not sure how long it has shown this and I’ve had no emails from Virgin regarding Netflix. How do I force my Netflix account to work again?

account
Help
netflix

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    16 days ago

    Hi cmartin23, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've had some issues getting Netflix added to your account through Virgin Media. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,