Recent Content
What is the best time to contact VM for a deal?
My current contract ends 2 September and am aware the price will jump up considerably which is making me consider going to SKY and full fibre. At what point in time should I contact VM to ask about deals if I do decide to stay? My plan now is M125 but as am with o2 for my Sim it was bumped up to M250 and my o2 data was doubled to 10 GB and I only use 2GB anyway so doubling my o2 data was no bonus in my case. Thank you for any tips.
“Online security changes not saved” error
I’m having an issue with the online security pages when trying to save a website I wish to block I get the following error message “sorry the changes you made were not saved, please try again” Phoned tech support yesterday, they said they had resolved the issue and to wait a day before trying again. The issue not resolved and I’ve tried resetting the hub, different laptop/phone, different browser without any success. can any mods assist?Landline dead...again!
I can't remember the last time my home phone actually worked with Virgin Media. It goes from having "3 beeps, then nothing" to the landline having no dial tone at all, to randomly working for a few hours. I've literally given up trying to get it sorted as this has been occurring for a number of years now. If anyone is out there who actually knows of a remedy, please let me know. I've tried all of the standard "fix methods" in the past, so looking for anyone who actually knows what they are doing. ThanksLandline dead when hot weather - ongoing for 4 or 5 years
Every summer when we have the hot weather our landline randomly stops working normally mid afternoon to late evening. It only seems to happen on the really hot days and has happened for many years and I think I have reported it every year that it happens. By the time an engineer comes out it is normally working although there was one occurrence when an engineer did come out on a hot day when it was not working and it was confirmed that the fault was external to our property as the line was dead in the green cabinet. The engineers don't want to investigate and suggest waiting until the change over to the new system that uses the VM hubs. We have not really pushed to get this problem resolved as lets face it, we only get a handful of really hot days however the past month with the current hot spell our phone has been playing up with it being dead nearly everyday from mid afternoon onwards. Earlier in the year, I was contacted about switching over to the new phone system, but as we have two people over 75 that rely on the land line they won't switch us over. But, you can see the irony here is that the new phone system would be more reliable than our current land line especially over the past couple of weeks! Can someone please get back to me. Either an engineer needs to investigate and work out where the real problem is or our transfer to the new phone system needs to be expedited.
Unable to access My Virgin Media account via Chromebook
I keep getting the message below. Continued calls to support and latest confirmed that IT support avoiding the issue. Case escalated. Tried clearing cache etc and using incognito to no avail. Issue also stops me viewing Sky Sports via app on Chromebook too Access via mobile and Amazon tablet OK, which suggests it's a Chromebook issue Ooops – you can’t do that right now We couldn’t sign you in just now. Don’t worry — it’s just a quick pause to help keep your account safe. Try this: Use a device you’ve signed in on before • Try again from somewhere familiar • If you’re on a VPN, switch it off and have another go Still stuck? If this keeps happening, get in touch with us and we’ll help sort it. Try again laterVM Pod
When you have a VM Pod and upgrade to a new Router you can get the Pod relinked with the new router. I can see why this would require contacting VM or there'd be a whole load of VM Pods appearing on eBay after customers leave VM and try to sell a Pod they have. However I have two VM accounts and used Pods at both properties. Now I have stopped using a Pod at one property and changed to using an Access Point which gives better WiFi coverage. So even though under normal circumstances the unused Pod would be useless surely there must be a chance of linking the Pod from one account to another when both are VM contracts. Or is it the account/IP Address that are linked?
Remote control buttons intermittingly working?
My remote buttons only work now and again when they feel like it? I have inserted new batteries, as I thought that was the issue, but it still persists. I have reset the remote as per Virgin instructions, still occurs. How do I go about asking Virgin for a new remote? Can I do it via this site?362Mbps & TV would we get the stream box
I was wondering, has the rollout of Virgin Stream now happened across all packages? I was planning to purchase the 362Mbps package for £34.99 today. My question is: will this come with the V6 box that includes recording capabilities, or will it be the Virgin Stream box? I quite like the idea of just being able to plug it in, but I’d miss the ability to record. I am in Northern Ireland, across the water, so I’m just checking. i dont want to go to sky cause my router is not compatibly with virgins I can just pass it through as uplink Also if i get the stream can I simply still use modem mode.
