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New Fibre install understairs - prep work
I am having a new 1GB fibre line installed in my house in Manchester. All my network equipment including the router, switches, and related gear is located under the stairs. I am happy to do some prep work to make it easier to feed the new cable through for installation. I have a few questions: Is the cable being installed a pure fibre optic cable? Does this fibre optic cable connect directly into the router? Would love to see a few photos of what I should expect in terms of sockets and end points. Can I use my router which is a Ubiquiti UDR 7 which can take fibre connection? I ask because I know Virgin Media used to use a coaxial cable for installations in the past.2.4g wifi keeps dropping off
As per title. Have a hub5, and has been working OK up until a few weeks ago, when the 2.4g signal dissapeared. 5g was still connected, but 2.4g was showing as connected, even though the 2 pc's and 2 mobiles were showing 'no internet' and were unable to locate the signal, even though the ssid was a prefered one. 2 mobiles and a pc on 5G were all working and had full signal. According to the hub 5, all the 2.4g devices were connected, even though they were not. Tried to connect the 2.4g manually, but all refused to find the SSID. Ended up doing a reset on the router, (pull plug for 5 mins) then when the router restarted, after a few minutes, all was working OK again on both 2.4g & 5g. Strangely, it's happened again twice over the last 2 weeks, exactly the same. Wired not affected, but the 2.4g wifi again 'went missing' even though the hub said it was connected OK. yet again, 4devices on 2.4g lost their connection, yet hub insisted they were connected! Each time, a reset had to be done to get the signal back. Once reset, all works again for a while. Not sure if hub is on the way out, as strange that 4 devices should all lose signal at the same time, yet hub says it's working correctly.Cancelled and transferred to another provider but still being charged
I left Virgin on 31stJuly. i transferred to another provider I was out of contract and gave 1 month's notice. But they have nonetheless been sending me demands for money (luckily I expected them to be useless so I'd cancelled the DD mandate, .i paid a request for payment wich i knew i would have but have now recieved info saying thank you for the new package and a bill I have tried of contacting them. not able to phone during the day so have tried chat over several nights please see below screen shot its the same every day How do I get Virgin to actually close my account and stop charging me? please helpMy hub 6 has been flashing red for more than 9 hours
I received the hub today, plugged in and connected, started with white light for few seconds then switched to blinking red light. I tried the 10 sec reset button, still the same. Logging in to my virgin media account, check status says: "Your service hasn’t been installed yet" The instructions steps on the box say connect and surf, I assumed I would get internet connection instantly, what is going on?Problems with Sky Sports mobile
Have been watching Sky sports on the mobile for a number of years. Suddenly when required to login it says passkey not verified, sends an email to verify, I verify the email and it then it gives an “Access Denied” error and that’s as far as I get. Anyone else having problems? ThanksIntermittent WIFI & Poor Communication from VM
Bit of a long one here but just for context, this is a problem that's been going on for a few weeks now. There's been some construction area in Wolverhampton with the roadworks and improving road conditions etc so to be expected there were some notices sent out that there is an outage in the area and that it will be fixed within a few days. A few days pass and then the same message gets sent out (I asked for updates of the outage via text Outage ID: F012035342) that the engineers are on the case and it will take a few more days. This constant recycling of messages keep occurring and I get a little fed up and contact them via live chat as well as landline to just ask for some communication regarding the issue. I am totally reasonable that from time to time, there will be a drop in service and intermittent signals will happen every now and then, it just common sense. But when a fix is scheduled and that date keeps getting pushed back and back without any information regarding why it keeps getting delayed or what the problem is, that's where the annoyance starts to happen. As expected, they just say they there is an outage and that they don't have the information regarding what the issue is but that it is actively being investigated and worked on. So at this point it's just a waiting game, but then one day a text message occurs that the outage will be fixed today (23rd October). I thought this was strange as the latest update was that it will be fixed on the 27th. Anyways, the problem wasn't fixed and I was still having very intermittent connection throughout the day, losing connection to video calls, various apps, getting kicked out of games etc. I complained again to VM and they ensured that the outage was fixed and that an engineer would have to be sent to my home to solve any issues on my end. The engineer arrived today (27th Oct) and basically told us straight away that the issues are to do with a network card on the VM Server side of things and that it's very unlikely that anything is wrong with the household setup. He had a look anyway, and indeed verified that there was nothing wrong on our end and that various different WV postcodes around Wolverhampton that are connected to this problematic network card are all experiencing the same issues and that the engineers keep getting sent out to these houses even though there's nothing wrong on the house end of things. As soon as they randomly updated that the outage would be fixed on the 23rd, I knew something weird was up. I don't know whether its to avoid compensation fees for the intermittent service or if they are trying to paint it as if its something wrong with the customers broadband setup rather than their own, but I thought the accountability and lack of communication from VM is really poor. I contacted them again via live chat and they said they have raised a complaint and that a complaint manager will be in contact with me soon as well as they asked me to raise the issue here on the VM Community so the "Senior Management could have a further look into any area issues", so here I am. Would be interested to see if anyone else in this community is also having these similar issues, especially if you have a WV postcodeWatching sport in delay on Stream.
I'm about to move home, possibly from a v6 box to the stream service. My main concern about not being able to record is sport. Do both SKY and TNT allowed a delayed start to all sport? Could I start watching a final game, from the start, 30 minutes or hours after the real KO time?
Call centre staff and upgrades
I have had a number of missed calls from Virgin Media recently, but I answered the most recent one. They say they want to analyse my usage to offer me the best package for my needs, and said my area had recently been upgraded for Gigabit and that they recommend that for my single person household who doesn't game or watch streaming video much. Obviously they didn't mention the cost until I asked - they said it would be an extra £9 a month. I get a discounted rate at the moment. I also know that Gigabit has been available un my area for some time. Looking at Think Broadband, Virgin Media are offering Gigabit in my area for about £5/month more than I am paying now. Why would VM's call centre call me out of the blue to offer an upgrade I clearly don't need and for a much higher price than expected? And why would they say that Gigabit is a new service for my area?Remote Desktop Error 0x204 on Virgin WiFi
Hi there, As the title suggests, I'm getting this error message: 0x204 from Remote Desktop. It's only happening when we are connected to our VM WiFi. It's just started recently and has worked fine for about 2 years prior to this. I've tried connected to RDP through a desktop PC and a Laptop, both producing the error message and both working when we swap to a mobile hotspot. I've gone through about every firewall setting I can find through advice online and disabled/enabled countless settings but no luck. I tried the VM phone helpline too which was useless as they were just sending me in circles, handing off the call to other agents. Has anybody faced this issue with VM WiFi and had a fix? Remote desktop is vital for our jobs and it is currently only working on a mobile hotspot (any we don't have endless data). Really don't want to have to switch provider just for one app but it's vital.
