Recent Content
Intermittent T3 Timeouts / RCS Partial Service – Upstream Noise? (Hub 3)
I’m having ongoing connection issues with my Hub 3. The modem logs are filling up with the following: 11/09 – 15/09: No Ranging Response received – T3 time-out (critical) 11/09 – 14/09: RCS Partial Service (warning) 14/09 + 11/09: DHCP Renew warning – field invalid in response These errors have been appearing regularly between 9th–14th September, and I still see them popping up now. Current signal levels: Downstream power between +7 and +9 dBmV, SNR about 40 dB, no uncorrectable errors. Upstream power between 38 and 39.8 dBmV across 5 bonded channels, 64QAM. Timeout counters are currently zero but the logs show multiple T3s. Speed test when the connection is stable: about 527 Mbps down, 52 Mbps up, latency 14 ms, jitter 1–2 ms, packet loss 0%. Symptoms: intermittent drops or slowdowns that line up with the T3 errors. Cables are finger-tight and I’ve tried bypassing splitters. Question: Does this look like an upstream noise or return path issue on the VM side, or is there anything else I should try at home first? Thanks in advance.
Can I use and old router but just reconfigure it?
Hello so I’ve just moved into a rented house which has two old VM boxes, and I am now waiting a week or so for a new box to come, I can connect to the old router but it will not connect to the internet (I’m guessing because the new router will be already configured with a new plan). I was just wondering if I can change any settings on the router to allow access to the internet. I have connected and tried 192.168.0.1 however I’m not very well knowledged when it comes to routers and broadband. cheers EliotHub 5 connection dropping?
Hey. I'm using a Hub 5 on a Gig1 connection, and have a weird issue. My connection will drop without warning, yet the status light on my hub will remain solid white. My phone (attached to the hub) will have a dialing tone yet I cannot successfully dial out or receive calls. I am able to address the hub's web interface and its network status reads "connected" etc. Occasionally it will come back on its own after a matter of hours, but usually I have to reboot or power-cycle the hub to get it to reconnect, after which it will work fine for a few hours. Rinse and repeat. Here's hoping someone can help shed some light on this most peculiar occurrence.Removal of second tv box cable
Hi. I am a VM customer and have TV and broadband. I have cable that runs to a socket in another room where a second TV box was once installed, (there is no box there just a wall box with a terminator). My question is, can I remove this unused cable, and if so can i just cut through the cable without it affecting the main TV box. Thanks in advance.
No incoming emails
Hi all I've been very lucky so far and had very little trouble with my virgin account. However, as from this morning I'm not receiving any emails on my mobile (samsung) phone. Not on my samsung tablet. My wife shares the email but on her iPhone. Again no incoming mails. I went to the virgin website and logged into my emails via the website. Everything was fine. So my account is receiving emails (as shown by logging on via website) but my 2 mobiles and tablet isn't. One message I'm getting is 'problem syncing' and my wife gets a message of 'wrong password' and sometimes 'temporarily disabled'. We've not changed anything. Sorry but I'm not very technical. Any ideas please?Internet regular drop out every night
Good morning, Having a rather frustrating issue with my Internet. I have a hub 4 in modem mode connected to TP Link Ax72. For the last 3 nights we have woken to no Internet connection. On the tp link router that works fine, just it isn't receiving anything from the hub 4. Eventually I found that resetting the hub 4 to default brought the internet back. Obviously this isn't ideal as that means having to set up every morning. To me it appears that the Hub 4 may not be performing as expected and dying in the night. I would appreciate some support on this. I haven't put the router in modem mode so far today, to try and isolate the issue to see if it is just modem mode related or not. BQM graph below, note that I did actually get Internet back about 3pm. Just the ip address changed so still appeared as a packet loss. https://www.thinkbroadband.com/broadband/monitoring/quality/share/2682f51a699ae8e8f857b47e3c99d5903d4984d4-08-11-2023Break of Contract due to outage
Hello all, I have not had broadband and internet access since the 10th July 2025, I live in the BH23 area. I have so far had two fix dates and none of which have fixed the issue, I now have another fix date for Monday! I cannot keep going on like this with being given false promises , a few years ago I went through a similar situation whereby I had 15 fix dates! and I certainly do not want to go down that road again! I have decided decided to jump ship and go with another provider in my area and would like to know if I can cancel without terms of the ending contract early ? with the downtime and already two fix dates have pasted surely I cannot get billed for stopping my contract 2 months early ? I have been a customer for over 20 years and hope that would mean something ? Just one note also its very difficult to contact Virgin Media by email and from what I can fathom you cannot end your contract by sending a email ? I would like to send a email with more detail of my situation but have nowhere to send it ? can anyone help here with the correct place to direct a email ? Thanks for any help allMoving home, no service
Recently called to advise I was moving home. Was advised over the phone that Virgin Media doesn’t serve my area. Did a quick search on Virgin Media website and found they serve number 2 on my street, I'm number 10. Is this a mistake and is there any way I can look into this? I’ve also spoke to someone who lives in the same vacinity and they have 1GB service from Virgin. I’d love to stay with Virgin.Old @virginmedia email compromised, best way to resolve
Hi there, my girlfriend has recently had her old @virginmedia email either spoothed or compromised. We have had a spam of attempted log ins on various services such as discord, in response to which we have moved all important and frequently used accounts to a new Gmail with new secure passwords. However now it seems that emails are being sent from her account. When looking in the bin folder there are a series of spam/scam emails for various jobs offers being sent to random emails but using my girlfriends email address (with the owner name being changed). We have tried to log into her virgin media account and change the password, but with this email address being so old it is not recognized on the virgin media website. And due to my girlfriend not having a virgin media membership for many years there has been very little help from the service desk(when we can actually get through to them) Sorry for the wall of text, any advice would be really helpful as we are both slightly confused on how to proceed.What we're watching now...Continuing
The thread 'what are you watching now' was locked due to it's size and the thread continuing it by the moderator, was amalgamated and also locked.❓ to access the old thread which is now read only Original What are you watching now thread So this is a new thread with a slightly different Tittle.... Continuing.... Planet X appears to be hidden behind the Sun in our Solar System What Made Spartans So Much Better At Fighting INSANE AI Video Generator you can use NOW! I Got Early Access to Suno's New AI Tool - Here's what I Did With It! Udio's New Feature is a Gamechanger for AI Music
