Recent Content
Account Number
Finding it impossible to get my account number have all other relevant info but can't seem to get this. Have not received a bill or welcome email and phoned several times for help and told it will be mailed to me but still not received it with the mail sent just bumf relating to look on your welcome email which I have informed them I haven't received. Started account on 04/12/25 please tell me I don't have to wait till march when I should receive my first bill . Please can someone help .Netflix Hacked
I see that the Netflix app supplied by Virgin Media is frequently hacked. This happened to me on Christmas Eve, I received an email to say that I had changed my subscription (I hadn't) and my TV Netflix app was now in Spanish with Spanish names using it. I used the fault chat-line to report it, but the agent appeared to have no knowledge of this type of hack occuring and wrote that someone would phone me in a couple of days. I can see, by reading old posts on here, that this is a common occurrence, solved by Virgin issuing a passcode. Why aren't the online agents aware of this and ready to assist? It is clear that this is a known, unsolved, continuing problem, that Virgin should have tidied up long ago. It ruined my wife's Christmas viewing. How long will it take for someone to fix this for me personally, and fix the problem permanently?Move TV in the house
Could someone advise what options to select when you call Virgin to book an engineer to come to the house as we want to move the position of the TV in the house and require new cables. I pressed 2 then just got sent round and round in loops trying to identify issues with my TV that didn't exist. Thank you.Blueyonder not working
I have had an issue with my Blueyonder account not working on the ipad , since July this year, and have spent countless hours with customer services, technical and the It departments trying to resolve the problem. I have raised a complaint with VM, and have been given the run round consistently by them, with their inability to read and answer my questions, However, thanks to the technical ability and patience of REHAN in second line technical, the problem seems to be now sorted. It is possible, but just requires the right person, and I cannot thank Rehan enough. Anyone else with similar issues should hope they get through to her. Good luck
A Decision from the Ombudsman
So after months and months from the introduction of the shambolic VM/O2 login which locked me totally out of my account settings for nearly twelve weeks, the Ombudsman has upheld my case, awarding a compensation payment from VM. When you prepare your case you have to fill in the section that asks you what in your view would be a satisfactory agreement to finalise the issue. Whilst the Ombudsman was reflecting on my suggestion of a public execution of a random ten senior managers, VM in the meantime countered with a legal loophole citing some obscure regulation that this was not within the contractual terms and conditions… even for senior VM managers. (Maybe ten was too many?! Perhaps 5 would have been accepted?!) Oh well! (PS … my compensation payment has now all gone to Cats Protection… and for anyone out there with an issue… look to the Ombudsman… It takes time, but it can be done!)
Area Reference Code
I’m trying to link my O2 and Virgin Media accounts and I’m unable to do so because it requires an Area Reference Code. I have never been issued with this code as I signed up two weeks ago over the phone and have not received any correspondence from Virgin by email or regular mail. Can you supply me with an Area Reference Code for PA4 0EG as I really don’t want to spend another hour on hold to get an unsatisfactory response to my enquiry. TIAWhat we're watching now...Continuing
The thread 'what are you watching now' was locked due to it's size and the thread continuing it by the moderator, was amalgamated and also locked.❓ to access the old thread which is now read only Original What are you watching now thread So this is a new thread with a slightly different Tittle.... Continuing.... Planet X appears to be hidden behind the Sun in our Solar System What Made Spartans So Much Better At Fighting INSANE AI Video Generator you can use NOW! I Got Early Access to Suno's New AI Tool - Here's what I Did With It! Udio's New Feature is a Gamechanger for AI Music
