Netflix Hacked

Question

I see that the Netflix app supplied by Virgin Media is frequently hacked.

This happened to me on Christmas Eve, I received an email to say that I had changed my subscription (I hadn't) and my TV Netflix app was now in Spanish with Spanish names using it.

I used the fault chat-line to report it, but the agent appeared to have no knowledge of this type of hack occuring and wrote that someone would phone me in a couple of days.

I can see, by reading old posts on here, that this is a common occurrence, solved by Virgin issuing a passcode.

Why aren't the online agents aware of this and ready to assist?

It is clear that this is a known, unsolved, continuing problem, that Virgin should have tidied up long ago.

It ruined my wife's Christmas viewing.

How long will it take for someone to fix this for me personally, and fix the problem permanently?

Sabrina_B · Answer

Hi IanAbrahams 👋.Thanks for reaching out to us, sorry to hear of the issues that you have been facing with Netflix. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
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Thanks.
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Sabrina

IanAbrahams · Answer

I have attempted to answer your pm, but the message all comes out in reverse capitals!What on earth is up with Virgin?

IanAbrahams · Answer

So, Netflix is now fixed on my mobile, but the TV is still in Spanish, and no means of accessing the Virgin box account on my phone

IanAbrahams · Answer

Eventually got it on my TV box with the help of Netflix helpline.Virgin 0.5Netflix 1.5&nbsp;

Akua_A · Answer

Glad to hear this IanAbrahams. We apologise for any inconvenience caused during this time. Please do not hesitate to contact us if you need any further help 😊

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