Forum Discussion

Gooser42's avatar
Gooser42
On our wavelength
15 days ago

Blueyonder not working

I have had an issue with my Blueyonder account not working on the ipad , since July this year, and have spent countless hours with customer services, technical and the It departments trying to resolve the problem.  I have raised a complaint with VM, and have been given the run round consistently by them, with their inability to read and answer my questions,

However, thanks to the technical ability and patience of REHAN in second line technical, the problem seems to be now sorted.  It is possible, but just requires the right person, and I cannot thank Rehan enough.

Anyone else with similar issues should hope they get through to her.  Good luck

4 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    15 days ago

    What was the resolution?  Did you have to generate a new app client password for example? 

    • Gooser42's avatar
      Gooser42
      On our wavelength
      10 days ago

      As far as I can make out, Rehan created a new email account based on the one I already had, then generated a password for this, then linked this to another account which was registered with VM.  I then had to use the new password for the blueyonder account on the ipad, and reset the outgoing mail server. with the same password.  Simples!!!

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team
        9 days ago

        Thank you for that information. We're glad to hear this is all sorted for you. 

        ^Martin

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    14 days ago

    Hello Gooser42,

    Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you were having with your email account but glad the team have been able to get this resolved for you. We'll also be sure to pass on your feedback. 

    Kind Regards,

    Steven_L