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Virgin media account - changing contact number
Hi, I signed up for virgin broadband last week. Installation is due to take place on 18 December. I've set up my virgin media online account but am unable to edit my phone contact number. When I signed up I added my old landline number but, since I'm only getting broadband, I need to change my contact number to my mobile number. I was able to change the number in my online account but for some reason it won't save the change. Can you help me sort this out? ThanksVirgin TV Control Android app keeps prompting me to upgrade to a 360
Every time I open the Virgin TV Control app on my Android phone, it prompts me that my 'TV Box needs a free upgrade' to a 360 box. Even though I click OK to dismiss it, the prompt comes back next time I open the app. I did look into switching from our current V6 to Virgin's newer 360 firmware a few years ago when it first came out (I'm usually an early adopter of this sort of thing) but there seemed to be so many compromises and missing functionality that I regarded it as more of a downgrade with a pretty graphical front-end. Which unless things have changed dramatically since, then I still do - it seemed a classic case of form over function. Anyway, how do I prevent this app nag screen from appearing, as I don't plan to switch to a 360? Oh, and by the way, how can I find my old posts in this community? My profile shows 573 posts over the past 14 years I've been here, but I can only find the most recent year or so, and I wanted to check back on the 360 discussions that I had a few years back to see if anything much has changed. Thanks. AndreRemote not connecting following change from 360 streaming box to 360 box
I unfortunately agreed to an update from a TiVo box to 360. First we were sent a 360 streaming box which worked initially. After a day the screen kept flickering and going off until it went off completely. After a couple of 5 calls an engineer came out, moved our hub from upstairs to behind the TV downstairs. This also meant out phone had to be moved from the hall to behind plugged into the hub (meaning the phone is now on the floor behind the TV!!!) The following day we could not get onto Virgin again, I rang customer service (after following all the turn off, turn on suggestions) and was told the streaming box might be faulty. Part 2, was sent a 360 box which I connected to the point where there was a message to say the connection was successful and the remote had even been paired to my Panasonic TV. Great - except this is where it stuck! Couldn’t get connection between remote and TV. Tried to pair again - many times! Online help site said a new remote would be sent out (28.11.25), rang again 3.12.25 and said we had no confirmation or delivery. Was told he would make an urgent request for new remote. Still waiting!! what else can I do - husband has dementia, struggles with any change and just wants to watch Sky Sports. It has been a month without Virgin now. All I can think of is to ring every day until an engineer is sent. I should say the V6 attached to a TV upstairs has updated successfully. Obviously these new remotes only work with the TV it is paired with so that doesn’t work with the 360.
Gillian
I have been without my landline for 2 weeks. (I always pay my bill by d debit) Engineers are unable to fix it and say it has to be fixed from afar. This hasnt hapened. I am listed as a vunerable person But it makes no difference. If I change my phoneline to Vodophone (same as my mobile) will I get my bill reduced and will I get compensation for being without a line.Being evicted and still being charged termination fee
We’ve been served a section 21 eviction notice and have to leave at short notice. Seems like a reasonable reason to terminate our internet contract and yet we are being asked to pay £315, which is ridiculous as this is completely out of our control. Is there anything we can do? Have been a customer for four years before this! RDowngrading back from 360 to a V6 box
Our old V6 box recently suffered a hardware failure, so a Virgin engineer took it away and replaced it with a new V7 box. My mother is elderly and she is struggling to learn the new TV360 interface of the new V7 box; she would like to have it replaced with a V6 box so she can go back to using the old familair interface. Has anyone here had any success in doing this? We consider this to be an Accessiblity issue and we are out of contract so considering alternatives.Lost 2Gb upload add-on due to contract renewal
Several weeks ago I contacted VM due to going out of contract. I originally had 2Gb download, 2Gb upload (aka with the upload add-on). As I've had severe issues with VM Customer service before I went in adamant I would triple check everything through, and I did. All I wanted was to remain on the same package - but with a in-contract price - pretty simple. Instead I was lowered to 2Gb/200Mb. I've subsequently contacted VM with extremely weird replies from their agents - one tried to claim you only get the 2Gb upload the day after you needs more than 200Mb upload... really weird and would make no sense. Another person claimed it must be my side as they see nothing wrong on theirs even though I'd had 2Gb/2Gb for over a year with no issues on the connection but when I renew it goes to 2Gb/200Mb, so I appeased him and restarted everything - and of course, still 2Gb/200Mb. I've since opened a complaint and was asked for a time for contact - I gave them a time, and of course... no contact since. I'm at a loss where to go from here, I've sent another email to complaints but the fact they didn't reply to the last email doesn't leave me with any hope - and calling leaves me with even less hope as I have had no positive experiences when calling VM. All I wanted VM to do was renew my contract and not change my package, it should have been very simple. I even informed the agents that they'd sent through an email explicitly saying they removed the add-on - which I did not want them to do, but then they are still claiming the package I'm on is 2Gb/2Gb when I have very clear evidence it's not.
