Recent Content
Unable to access email on mobile phone
I can't get into my emails on my mobile phone but when I use an old phone, I can. I've deleted cookies etc and restarted my phone. I get the following message Oops - you can't do that right now We couldn't sign you in just now. Don't worry - it's just a quick pause to help keep your account safe. Try this Use a device you've signed in on before Try again from somewhere familiar If you're on a VPN, switch it off and have another go Still stuck? If this keeps happening, get in touch with us and we'll help sort it out Has anyone else got the same problem? It's a bit of a joke saying I'm not using a device I've used before because I can only get into emails by using a device I don't usually use. Is it a scam?
“Online security changes not saved” error
I’m having an issue with the online security pages when trying to save a website I wish to block I get the following error message “sorry the changes you made were not saved, please try again” Phoned tech support yesterday, they said they had resolved the issue and to wait a day before trying again. The issue not resolved and I’ve tried resetting the hub, different laptop/phone, different browser without any success. can any mods assist?new install but no connection
hi a few months back i order the vroom 1gig package for my business and was approved the connection the following day, however after waiting a very long time I did not hear anything so i called customer services and was passed around like a yoyo having to re explain myself over and over to anyone who picked up the phone, one lady answered and laughed said we still love you and then put me back on hold, i was very confused as I was just wanting an update to my order because i didnt not hear anything for weeks. i do not have a customer number yet and this was asked many times during all the converstations ive had. it turns out virgin media was selling me a package they currently couldnt give as my street is not connected so i had to wait longer for the works to be completed, during this time the communication i got from virgin media was somewhat inadequate but i rest assured knowing it would be done at "some" point so i waited and waited and waited. 3 months later they finally come to install the line in the path and a week later the engineers came to install it from the street to my apartment, no problems here i was really looking forward to getting connected. i was told via email that my install date will be 05/06/2025 but they came early to my surprise 02/06/2025 slightly annoying because i booked the whole afternoon off work but because they rescheduled me and didnt let me know, i was not at the apartment so my partner dealt with the installation, however on returning home to inspect my new connection i am greeted with no connection at all. the engineers who came to install the connection didnt not allow time for the glue to set on the outside wall and has left a mess over everything and is coming away from the wall and im sure with a bit of bad weather the cable will be out. the engineer has written down the IP range, netmask, gateway and dns address but my router was not allowing any devices to connect to access the admin interface so i was forced to do a power off and restart, but this did not work so i did a factory reset with the pin, i was however then able to access to settings from 192.168.0.1. when browsing through the page i have noticed that modem mode is not visable anywhere, and after some researching i have found that this router does not include this, so that for a start is a big issue for me, the second issue i am having is absolutely no internet at all, what am i supposed to do with this information written on the box left by the engineer? i have called virgin customer service and explained my situation but i still have absolutely no idea whats going on or what they plan to do. i couldnt understand the worker she made no sense to me i was left with a cold line and after a minute i hung up. i am left in the dark after months of waiting for this and wish i had not ever made the order! i never recieved my customer number or account number, the only emails ive had over the 3 months are related to the install and from what i can see so far thats gone down really well. i dont know if anyone can help me but im really sick of calling them only to be thrown round in a loop. thanksVirmin Media email, DOWN AGAIN
As per title. Tried to log in on three different machines, and each one gives the now familiar This site can’t be reached mail.virginmedia.com took too long to respond. Try: Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics ERR_CONNECTION_TIMED_OUT Tried three times in the last hour or so, still get the same message.No recording - alternative
I've just taken first steps to switch from Sky to Virgin for broadband/tv. We have full fibre broadband - does that mean we will only get a Stream Box, on which I'm led to believe you cannot record, and does this mean (for example) I can't watch a sports match (on TNT for example) which I've missed? if there is a problem in doing this can I request a box which allows recording? (360?!?) or do I need to cancel my order?Transferring an email account
My friends dad has passed away and unfortunately his blueyonder email account is registered to his dad’s virgin login. Can he have his blueyonder email account detached from his dad’s virgin account and added to his own virgin account so he can access his emails? I’ve tried calling up but I believe they are misunderstanding what I am asking and just try to change his email login name and not move his email account overWifi Pods - how to order
Hello, I was wondering if you could help me please. I did the speed test and it shows that some areas of my house the speed is minimal. I spoke over the phone with VM and I was told that I could apply for the WiFi pods, but I have been pushed from the app to the website and no visible option to order. I noticed that there is more people in the same situation. I renew my contract in August with the promise that my internet would be running smoothly and that it is not happening but I am still pay for something that I am not getting. It will be lovely if you could help me with this. Thank you [MOD EDIT: Subject title changed for clarity]
Now Rock / Clubland / Challenge
I've been having picture problems with these channels that I've noticed over the past couple of weeks. Picture and sound randomly freeze and / or stutter. Sometimes making the channels unwatchable at times. I've did all the rebooting and troubleshooting stuff but not any better. A friend who also has V360 is experiencing the same problems. I'm in DD4. Thanks.
