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Resolved! WiFi pods “Fair connection”

Has anyone lately experienced the issue on the WiFi pods (all 3) stating “Fair connection”?Up until 2 days ago the pods used to show “Great”pods are placed sensibly and the speed tests show the top speeds. called VM who run tests and say everything i...

Malik-2 by • Joining in
  • 229 Views
  • 13 replies
  • 0 kudos

Resolved! Recontract exclusive offer link broken

Hi,im due for my contract to expire in just over 30 days time, I’m on the 1gb ultimate volt package, with 2 extra 360 boxes also.I’ve received an “exclusive” recontract offer fixed, I assume with no changes to my package, however I can’t see what tha...

Info tab

Hi all new here. Anyway we just had our 1gig package installed and on the back of the router there was a removable tab that had a qr code and details of the router name and password. The thing is when the engineer had finished they didn’t put the tab...

Bilkido by • Joining in
  • 171 Views
  • 7 replies
  • 0 kudos

360 box has deleted all recording and planned recordings.

Hi there,At some point today 26/04/2024 our 360 box has decided to delete all of its recordings and also remove all of the future recordings form its settings/hard drive. I have noted this has happened to numerous people on this forum and the general...

baz___m by • Tuning in
  • 22 Views
  • 1 replies
  • 0 kudos

power levels are not perfect

the technician said my power levels are not perfect but it will do. he put a 3db attentuator on gaming feels sluggish, if i restart the hub it feels more responsive but after 24 hours it feels sluggish again.

Palm771 by • Tuning in
  • 399 Views
  • 17 replies
  • 0 kudos

Help email account hacked

My virginmedia account was closed many months ago.  However, my associated virginmedia email accout has remained active.(It should have been deactivated 3 months after closing the account.)  I have now learned it has been hacked and being misused.  I...

Rally1 by • Just joined
  • 11 Views
  • 0 replies
  • 0 kudos

Resolved! Virgin on the ridiculous.

I have been with Virgin Media since early March, my broadband has been up and running since 13th March, and that is when the problems started. As part of the package I asked for my number with BT be ported to Virgin, and after three port requests it ...

Alanj_49 by • Joining in
  • 202 Views
  • 5 replies
  • 0 kudos

Xbox and firestick no ip on hub 5

Received my new hub 5 yesterday and setup was fine and all devices connected no problem at all. After less than 24hrs every other device in the house is connected apart from the Xbox series x and the firesticks.Xbox connects but with no IP or NAT the...

sm77 by • Joining in
  • 97 Views
  • 3 replies
  • 0 kudos
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Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

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Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

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