Welcome to the Virgin Media Community!

The best place to search for help and tips on how to get the most from our services.

cancel
Showing results for 
Search instead for 
Did you mean: 
706980members
3412535posts

Community Activity

Inconsistent WI-FI Signal

My WI-FI signal just drops off on different tech. My wife’s IPad can stay consistent and mine can just drop off or vice versa see photo. Sometimes my Firestick is connected with no problems but wife’s isn’t . Same with phones, ring doorbell and camer...

IMG_1558.jpeg
Jack59 by Joining in
  • 162 Views
  • 6 replies
  • 0 kudos

Chasing response from Diversionary Support Team

Hi...Hope you're well...Made contact with yourselves on 1st March - on the back of this, I emailed diversionarysupport@ regarding the green Virgin Mobile cabinet (fully appreciate that this is likely to have been inherited from NTL) that is on my dad...

Recordings and on demand

Have just “upgraded” to 360 and have noticed that after recording an episode of a series, when I go back to watch it my recordings also show every available episode from on demand.Does anyone know if there is a way to only show what I’ve actually rec...

Virgin Stream Audio

I have had my Stream Box Since October 23 with no issues. The last week i had Audio disappear when using Netflix. This week the audio has now disappeared from other apps too. I have no issue with Live TV or Youtube so I imagine there is a fault with ...

keeping an email after cancellation

i live with my partner. i cancelled my virgin contract. my partner signed a new virgin contract with a better cost. i need to keep my virgin email address for work and health reasons. she tried to add my email address to her account but the system wo...

Mykota by Joining in
  • 19 Views
  • 6 replies
  • 0 kudos

Hub 3 no internet

WiFi light solid green. Bar at bottom flashing green.  Checked cables, switched hub on and off many times, gave it half an hour off before switching on.  Called status line (no faults in area).  Tried the app which just says "sorry we can't run a tes...

Latest from our Blog

Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

20 Comments

Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

1 Comments