Virgin Media Community

Can not verify me email address

Hi, I can not verify my email, every time I click the link it says verification link expired.Thanks,Tom52411

Virgin IP address black listed

After months of bounced back emails to my own domain email address and multiple conversations with my email hosting company, I have discovered my virgin IP address is black listed causing the issue. Spoke to Virgin technical support for 40 minutes an...

Difficulty to order a Wifi Pod

I am finishing to do a roof conversion to my flat to have two bedrooms for my children. The wifi is very weak or inexistant in that part of the flat and I asked Virgin to order a wifi pod. This costs £8/ month, I am happy to pay for this on top of my...

Old email account needs disabling

I terminated my virginmedia account many months ago. However, the email account remains active and has been hacked. I expected the email account to be disabled. How do I disable the email account when I no longer have access to my old virginmedia a...

Email Outlook Express

Hi, I have been using Outlook Express on Windows XP to recieve my emails. On the 16th April 2024 I was unable to receive them on any of my accounts. Have the settings changed?The error is Your server has unexpectedly terminated the connection. Possib...

Cannot access webmail

I have this same problem only I am using windows 11 and new outlook. Helpline have been totally useless, gadget help also useless, i cannot even access webmail, and my email address is how i communicate with my disabled son's consultants, continuing ...

No Wifi since 23rd Apr, keeps pushing back fix date!

No wifi since Tuesday 23rd Aprl, I work from home so this is hell to deal with.contacted virgin and was told a fix date 25th April, and then each day the fix date got push further down the week. Now the fix date is 29th April?! It’s very obvious Virg...

Items Added to TV Go Watchlist Not Showing on Streaming Box

Could anyone help me, please? I have the Virgin TV Go app on my iPhone. Every time I add a programme to my Watchlist on the app, it confirms that it has been added but it never appears on my Watchlist on my streaming box. I’ve attached a screenshot o...

Resolved! Credit rating ruined - please help!

Hi community Can anyone give any new/updated advice on how to get Virgin Media to remove “late” payments from your credit report? We have a common story to many others - we cancelled our accountand direct debit in January, they claimed we didn’t, we ...

Virgin Media Mail

Your Virgin Media Mail account is currently unavailableThis is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore. If you have an existing Virgin Media Mail account with us, please fol...