Switchover date 3 November but no emails or letters received with instructions

[maggie23]

I've recently received a text message telling me my home phone will be switched over on 3 November and to check the letter or email to find out what I need to do. I haven't received any letters or emails about this. I messaged Virgin via WhatsApp on Saturday and the person said my notes say I've been contacted several times, but I confirmed no email or letter has been received. I asked if they could resend the email - they said yes, but I still haven't had any more information. 

Looking at the help pages, I think I'm going to need a new hub (I have Superhub 2ac (VMDG490)) but I have no idea what to do next! Can anyone help?

Cheers!

[Steven_L]

Hey maggie23,

Welcome to the community and thanks for taking the time to post here on the forums.
The information and telephone line adaptor can arrive with you up to a week before the migration but as you have a superhub 2ac, we will need to arrange a technician visit to change your hub.  I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

You're very welcome maggie23, glad that I could help you today. 

Kind Regards,

Steven_L