switch from virgin mobile to 02, phones locked

[MR-T]

Hi All,

moved over to o2 a few weeks back, what a nightmare, rang o2 twice trying to get the number ported, both times failed miserably using the offshore call centre, in the end i filled out the form myself.

So that is all sorted now, my virgin mobile is just a backup number as i've been an o2 mobile customer for years.

My problem if anyone can help, my backup phone is a NOKIA 3510i 4G handset, worked fine on virgin mobile,

guess what its locked  to virgin mobile can anyone supply me with a contact number at virgin to get the unlock code

Kind Regards

MR-T.

[Reece_MH]

Hi MR-T 👋

Thanks for posting, and a warm welcome back to our Community Forums.

I'm sorry to hear your device is currently network-locked. We can certainly look into assisting with this. I'm going to send you a private message to gather some details. Please look out for it in the top-right, white envelope, or by tapping your profile picture and then "My Messages".

Cheers,