Virgin mobile is not accepting incoming calls

[timshute]

My wife has an Apple iPhone 7 and has a Virgin SIM.

The mobile is not able to accept any incoming calls. Message says "Calls to this number are not being connected".

Outgoing calls are fine and WhatsApp WiFi calls are fine.

I have restarted the phone.

Is there an outage in the BT15 (Belfast) area?

[Travis_M]

Hi @timshute 

Thanks for posting on our community forum and sorry to hear about the issue with your mobile.

We're sorry to hear you're experiencing issues with your service. We're currently aware of an issue, and our teams are investigating and will provide an update as soon as possible. We're sorry for any inconvenience caused.

Regards