QuickStart, set up and connections
Installing and configuring your kit
3396 PostsActivity in Broadband
Free upgrade from H3 to H4. H4 didn't turn up as promised
I received an email from VM offering me a free upgrade of my H3 hub to H4.I duly applied and picked a delivery date of the 13th of May.My confirmation email said it would be delivered between 07:00 and 21:00 on the 13th.After staying in all day, noth...
Week Long Email Problems.
Evening Guys,I think its fair to say that a lot of us have had a hugely difficult week,because of issues we have all had,with RECEIVING(sending email has been effected)emails."As of right now how are things with your inbox,are you back up and running...
Hub 5 and Tenda WiFi Mesh
Long story but will try and keep it brief.I used to have a Hub 3 and was getting very poor WiFi distribution throughout the house. Had an Engineer visit and he recommended a Mesh System to bounce the Wifi signal around the house. I purchased a Tenda ...
Resolved! Emails missing since Monday
I am only receiving some emails, I sell online and only half the emails are arriving, just bought something on Amazon and no email? Ntl account but not all emails here, a few came in late but a lot missing.
Hub 5 so slow, please help.
Hi all, hope you are doing well.I just got a new contract with Virgin and a new Hub 5. I hope I could use the old one but due to my new and apparently improved speed I need Hub 5.Anyway I wish someone could help me as when I test the speed the downlo...
SH4 in modem mode responding to 2 ips 192.168.100.1 and 192.168.0.1?
I noticed a problem with my SH4 in modem mode, it still responds / web ui loads on the 2 default lan ips? I've tried several factory resets but it's still the same? I have been trying to get a replacement via support web chat but rhe my virgin media ...
Spotter Request
Hi, I am moving to a new development of over 200 houses in Leyland, the neighbouring redrow development has access to Virgin, would I be possible to request a spotter to access the feasibility of bringing services to my new estate Thanks
need a replacement Super hub 5 to replace my SH4??
I am again having issues with my Super hub 4 and woudl like to request a SH5 replacement?? The android my virginmedia app can no longer diagnose the issues anymore and does a reset every time which is a long process. Also is there anyway to request...
Technician home help price/cost to pay
I was wondering.... I'm a electric wheelchair disabled customer, last Saturday (11th of May 2024) a Technician changed my Hub 3 to a Hub 5, using the WPS button on the Hub 5 will not connect my Ring 2 (2 gen) camera door bell which I use for my secur...
Wifi Pods
Any idea how you actually order a wifi pod. Connect app says I need one but when I click on link it pops up a box to sign in page. Tried ringing and online chat for days but when you get through to a person instead of a chat bot you just get sent rou...
