QuickStart, set up and connections
Installing and configuring your kit
3396 PostsActivity in Broadband
Help please
Hello everyoneI have the red button on my hubTried all the fixes but it remains the sameCould a admin get me a replacement pls Thank you
Email account locked
Hi My wife's sub account email is locked and has received message stating how to reset it, etc. Have followed steps advised but remain stuck trying to get new password as system does not recognise security answers and says call help desk. Spoke with ...
Broadband Daily Dropout, RCS Partial Service, Loss of Sync
Hello VM,I've been having dropouts on my broadband multiple times per day for the past couple of weeks and my SH logs seem to match a lot of other people's issues with entries such as RCS Partial Service, No Ranging Response Received - T3 time-out an...
Been Promised a Superhub5 twice now...still hasnt arrived
Hi All,Is there anyway I can get someone who doesnt fib to me please.I have a superhub 4 and a Gig line, I have requested a Superhub 5 multiple times now over the course of more than a year, and twice been told I would get one, the last time i stipul...
What is happening in south bristol? Can we get some help?
Just a brief message to ask what's happening in South bristol, I been trying to get my parents connection fixed for a long time there tv and streaming services are really effected. Mine up until recently was in a reasonable state. So I've been gettin...
Resolved! Does iPad 10 (wifi 6) work with Hub 3?
As per my subject line, could anyone confirm whether a Hub 3 would support an Ipad 10th Generation (2022) which has wifi 6?Thank-you
Cable removal from driveway
Hi I hope you are well I need remove cable with going through my drive way for safety can you help me please
Phone Switch Over
My grandma as far as she is aware doesn't pay for broadband. When the digital land-line switch over happened for whatever reason, a router was installed that the phone is plugged into.I have connected her smart tv to the router and there is an Intern...
Re: On-going Complaint - IP different location
I am having the same issue. I discovered last night that my assigned IP address had changed, and https://whatismyipaddress.com/ indicates that this IP address is associated with Liverpool.When I run Speedtests, it chooses servers around Liverpool, ra...
Hub5x - 10gb port dropping pings
Just had VM installed and the 10gb port seems to be dropping pings like crazy, along with very high latency on speed tests 100-130msIf I connect to one of the other ports the latency and pings seem stable, just seems odd? I only have 1gb service, so ...
