QuickStart, set up and connections
Installing and configuring your kit
3600 PostsActivity in Broadband
No availability
So I wanna join virgin because I’m sick and tired of these Openreach lines and internet is awful beyond belief and no matter what I do if I change company all the same due to open reach cables and all internet is bad now I go to try join online even ...
Issues with Outlook e-mail error (0x800CCC1A)
Like many users here I too am now having issues with this, nothing has changed my end to cause such a thing.Monday the 15th April was the last day I was able to receive e-mails on my client.I use Outlook 2007 and Windows 7, Nothing change my end, no ...
Resolved! SYNC Timing Synchronization failure - Loss of Sync
Hi All, first post here, and its for syc timing errors. this issues started a few days ago , the internet was cutting out and then coming back. i have rebooted all the kit. switched it off for 10 mins and then turned it back on etc etc. still getting...
Re: Moving Router
Hi I’m looking to get my router moved room if possible and is it still 25 pounds
Hub 5 no WiFi
Hi,app prompted me to reset to hub which I have done but the WiFi is no longer visible. Have also done full power down and back on and attempted pinhole reset. No joy. Solid white light on hub bottom right, no other lights visibleCan anyone help?
Spotter Request
I have received a flyer saying we are now served by the VM network, and the online portal says we can have all the Gigabits. I live at the bottom of a driveway shared with one other house. Before placing an order, I’d like to make sure we can get con...
Resolved! wifi connected, but no internet
Hi,Having an issue with some wireless devices saying they are connected but have no internet access whilst having a mostly full signal. for instance, my phone and pc will both be on wifi in the same room, but my pc will say no internet access whilst ...
No update
Hi there I applied for a package with virgin on the 29th of march and I haven’t received any update when will I get an update
Hub 3
Hi. I have the hub 3. The problem is if I turn the router off or if there's a power cut it takes up to 6 hours for any device to connect back too it. WiFi or ethernet. The router reboots ok it's just that nothing connects for hours I've rang virgin m...
Need help with network log
Hello, wondering if anyone could help we not long upgraded to virgin gig package, but the performance hasn’t changed devices are struggling I’ve had to buy a device to help with the wifi signals and give qos its helped a lil but the problem is with t...
