QuickStart, set up and connections
Installing and configuring your kit
3394 PostsActivity in Broadband
Does iPad 10 (wifi 6) work with Hub 3?
As per my subject line, could anyone confirm whether a Hub 3 would support an Ipad 10th Generation (2022) which has wifi 6?Thank-you
Been Promised a Superhub5 twice now...still hasnt arrived
Hi All,Is there anyway I can get someone who doesnt fib to me please.I have a superhub 4 and a Gig line, I have requested a Superhub 5 multiple times now over the course of more than a year, and twice been told I would get one, the last time i stipul...
Help please
Hello everyoneI have the red button on my hubTried all the fixes but it remains the sameCould a admin get me a replacement pls Thank you
Phone Switch Over
My grandma as far as she is aware doesn't pay for broadband. When the digital land-line switch over happened for whatever reason, a router was installed that the phone is plugged into.I have connected her smart tv to the router and there is an Intern...
What is happening in south bristol? Can we get some help?
Just a brief message to ask what's happening in South bristol, I been trying to get my parents connection fixed for a long time there tv and streaming services are really effected. Mine up until recently was in a reasonable state. So I've been gettin...
Re: On-going Complaint - IP different location
I am having the same issue. I discovered last night that my assigned IP address had changed, and https://whatismyipaddress.com/ indicates that this IP address is associated with Liverpool.When I run Speedtests, it chooses servers around Liverpool, ra...
Email account locked
Hi My wife's sub account email is locked and has received message stating how to reset it, etc. Have followed steps advised but remain stuck trying to get new password as system does not recognise security answers and says call help desk. Spoke with ...
Hub5x - 10gb port dropping pings
Just had VM installed and the 10gb port seems to be dropping pings like crazy, along with very high latency on speed tests 100-130msIf I connect to one of the other ports the latency and pings seem stable, just seems odd? I only have 1gb service, so ...
State of modem mode on the 5X Hub
Hi all,Virgin is almost in my area, wondering if I could hear about your experiences with modem mode on the 5X? I've been lurking here for a bit and saw some people say they had modem mode and some who had to access it via a now not-so-secret URL and...
Dodgy engineer work
Bodge job by engineer, I have had my Internet less that 12 hours then it went out, followed the steps on the app and check wall connection, the engineer had snapped off one of the clips that hold the fiber optic cable in and just screws a bit of plas...
