QuickStart, set up and connections
Installing and configuring your kit
3597 PostsActivity in Broadband
New connection, can I use my router?
Hi all,My Virgin broadband was installed 2 days ago and I was given a Media Hub 5x. The installing engineer told me I could connect my existing Asus RT-AX86U router into the hub 5x.So 1st thing I did was scan the web for info about setting up the Hub...
Using IP and port filtering at the router to block a domain?
I want to block a domain (YouTube.com) on the network at specific times.In this post, some said it might be possible using IP and port filtering:https://community.virginmedia.com/t5/Forum-Archive/How-do-I-block-websites/m-p/5163627/highlight/true#M31...
On-going Complaint - IP different location
Early February, I noticed after trying to log into a few online accounts and TV services was showing an incorrect location. After wasting my time, spending all day, speaking to Virgin Media customer services & technical support I was unable to get t...
Xbox and firestick no ip on hub 5
Received my new hub 5 yesterday and setup was fine and all devices connected no problem at all. After less than 24hrs every other device in the house is connected apart from the Xbox series x and the firesticks.Xbox connects but with no IP or NAT the...
Email not working since 15/04/24
Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail. For me, I get: 16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - ...
Horrible latency spikes unusable internet - I'm at my wits end with this company
Days and days of constant spikes - paying £67 for a non-fibre connection and Customer services is so frustrating to talk to I gave up. How hard is it to get an engineer booked. Any mods that can DM me to book an engineer visit?
Is my connection using CGNAT?
I am troubleshooting something unrelated, and someone helping me wants to know if my ISP is using CGNAT. I'm not sure what this is, but in any case, how do I find this information out?
Fluctuating download speeds through pod
Hi all, new VM customer here. Moved home and went with VM with the Gig1 service.Speeds to router are superb - always above the 1000 minimum I should be getting. However, I'm consistently getting issues with my download speeds whilst connected to a bl...
FORWARDED EMAIL FROM NTL
"Hi. My ntlworld email account still appears to be active, a few years after leaving Virgin Media.At that time, I had set up email forwarding to my new email, just in case any important emails continued to come to the ntlworld account for some time.U...
Resolved! Old ntlworld email account
I have an old ntl email account which I thought would be deleted after 90 days of us leaving Virgin Media (we moved to an area Virgin doesn't cover more than 3 years ago). This account has now been hacked and I'm receiving threatening emails and por...
